topic Re: Upgrade early in Orders

Upgrade early

Jhaynes7 — Wed, 10 Aug 2022 20:55:52 GMT

Hi,
I have upgraded through My EE, selected the device I want to upgrade to and proceeded to pay the upfront cost. I have then recieved an email from EE saying "Thanks for your order (Order number). We are getting your upgrade ready and it will be on its way soon"

This was on the 29th of July and I've not heard anything since, and if I try to track my order using the order number I just get the below. I also had another email around the same time confirming the order. I tried calling but was on hold 30 mins on my lunch at work so gave up. I don't really have the luxury to be on hold for that long to then speak to someone on lunch. But I just want to know if anyone knows what the deal is? Am I having to wait until the end of this month when my actual contract is up? If so then what's the point of upgrading early?

Re: Upgrade early

Chris_B — Wed, 10 Aug 2022 21:21:54 GMT

@Jhaynes7 Was the device showing as in stock when your ordered?

Re: Upgrade early

Jhaynes7 — Wed, 10 Aug 2022 21:25:34 GMT

Hey Chris, It was yea, and just checking again now it's still in stock.

Re: Upgrade early

James_B — Thu, 11 Aug 2022 07:00:10 GMT

Hi @Jhaynes7,

Welcome to the EE Community. 🙂

Which phone did you order?

James

Re: Upgrade early

Jhaynes7 — Thu, 11 Aug 2022 20:45:03 GMT

Hey James,
Sorry I didn't specify, but I ordered the Samsung Galaxy S22 Ultra

Re: Upgrade early

James_B — Fri, 12 Aug 2022 08:53:22 GMT

Which colour and storage size @Jhaynes7?

James

Re: Upgrade early

Jhaynes7 — Fri, 26 Aug 2022 18:16:50 GMT

Sorry for the late reply, it was the

Colour: Phantom Black

Capacity:

128GB

Re: Upgrade early

Jhaynes7 — Fri, 26 Aug 2022 20:38:54 GMT

Another thing I have now noticed is, that if I now look at the same phone and look at trading in my current phone it's listed as no longer eligible.

Previously my S20+ 5G was eligible when I put the order in for the trade-in plan.

[Mod edit: First image rejected, as it contained personal information]

Re: Upgrade early

Leanne_T — Sat, 27 Aug 2022 06:20:04 GMT

Thanks @Jhaynes7

I would suggest giving us a call to get your order looked into. Please call us on 150 or 0800 079 8586 and the team will give you an update.

Leanne.