topic New phone in Orders

New phone

Joe170 — Tue, 09 Aug 2022 17:37:04 GMT

Ordered a new iPhone 13 a week and a half ago and still hasn’t been dispatched? What is going on? Got a confirmation email but nothing after that and when I try to track the order it says tracking unavailable at this time?

Re: New phone

Leanne_T — Tue, 09 Aug 2022 17:44:36 GMT

Hi @Joe170

Thanks for coming here.

Which model, including size and colour did you order?

Thanks 🙂

Leanne.

Re: New phone

Joe170 — Wed, 10 Aug 2022 12:38:13 GMT

iPhone 13 128gb in midnight

Re: New phone

Leanne_T — Wed, 10 Aug 2022 12:52:37 GMT

Hi @Joe170

Thanks for coming back to me.

The current delivery guidance for that model is 'usually dispatched within 21 days'. You'll receive a text message with tracking details when it's on the way.

Leanne.