topic Re: online upgrade in Orders

online upgrade

twerp — Wed, 03 Aug 2022 15:59:07 GMT

Trying to upgrade my phone and contract and all working well, can choose the mobile, colour and plan no problem but when i add it to the basket it always reverts back to a lower storage, white phone but for the same price! Guessing it's some system glitch but I don't have time or space to do this over the phone instead. Anyone got any suggestions please? There doesn't seem to be an online chat feature anymore?!

Re: online upgrade

Leanne_T — Wed, 03 Aug 2022 16:56:47 GMT

Hi @twerp

Thanks for coming here 🙂

Which model phone, including the size and colour are you trying to order?

Thanks 🙂

Leanne.

Re: online upgrade

twerp — Thu, 04 Aug 2022 09:50:19 GMT

Hi Leanne!

I'm trying to order the Samsung Galaxy S22 in green with 256mb of memory with one of the trade in tariffs?

Cheers

Re: online upgrade

Christopher_G — Thu, 04 Aug 2022 14:09:31 GMT

Thanks, @twerp.

I have tried this same process and got the same result, so I have fed it back to our online sales team. In the mean time, I've sent you a private message to get some help for you.

Chris