topic iPhone not arrived in Orders

iPhone not arrived

Ryanw00 — Tue, 02 Aug 2022 12:20:23 GMT

I have ordered an iPhone 13 pro max, I re aranged the delivery with DPD for yesterday they did not attempt to deliver and now are sending the phone back to EE

what do I do to get my new phone

Re: iPhone not arrived

Chris_B — Tue, 02 Aug 2022 12:34:31 GMT

@Ryanw00 if the device is going back to EE there is nothing you can do, once that device has been processed as a return you can then order a new device.

Re: iPhone not arrived

Leanne_T — Tue, 02 Aug 2022 13:19:09 GMT

Hi there @Ryanw00

Welcome to the community.

@Chris_B is correct. If DPD return the delivery to us, we'll have to wait until it's scanned back in and showing as returned, you will then be able to order the iPhone again.

Thanks 🙂

Leanne.