topic Re: Delivery delay? in Orders

Delivery delay?

Leigh99999 — Thu, 09 Jun 2022 09:12:37 GMT

Hi - can someone help please - I ordered a new phone on 06/06 and received an email to say the order was placed - but it’s now 09/09 and I’ve had not further contact from either EE or DPD - have tried to call to speak to someone but phone service is switched off today?

Re: Delivery delay?

Leanne_T — Thu, 09 Jun 2022 11:20:33 GMT

Hi there @Leigh99999

Thanks for coming here 🙂

Which model phone including size and colour did you order?

Speak soon.

Leanne.

Re: Delivery delay?

Leigh99999 — Thu, 09 Jun 2022 12:34:34 GMT

Hi Leanne

it was an iPhone 11, 64g, black. Site said in stock when I ordered?

Re: Delivery delay?

Leanne_T — Thu, 09 Jun 2022 12:39:56 GMT

Thanks @Leigh99999

This model is currently showing 'Usually despatched within 14 days'

Once your order has been dispatched you will get a text/email from DPD with tracking details to arrange delivery 🙂

Leanne.

Re: Delivery delay?

Leigh99999 — Thu, 09 Jun 2022 12:48:01 GMT

Ok Leanne, thanks for the clarity.

Re: Delivery delay?

Leanne_T — Thu, 09 Jun 2022 12:57:24 GMT

No problem at all @Leigh99999

Leanne 🙂

Re: Delivery delay?

Jon135 — Sat, 30 Jul 2022 09:56:31 GMT

Leigh, same with me. I lost my phone and EE were very efficient in blocking it and getting me a new one. Except the SIM has arrived but not the phone. I ordered it 13 days ago! 😳

Re: Delivery delay?

James_B — Sat, 30 Jul 2022 12:05:38 GMT

Hi @Jon135,

Welcome to the EE Community. 🙂

Did you upgrade or make an insurance claim?

James

Re: Delivery delay?

Jon135 — Sun, 31 Jul 2022 09:31:24 GMT

Hi James, sorry for delay in replying I lost my phone, had no insurance so ordered a new phone on a new contract.
Jon

Re: Delivery delay?

James_B — Sun, 31 Jul 2022 10:05:57 GMT

No problem @Jon135

Which phone did you order?

James

Re: Delivery delay?

Jon135 — Sun, 31 Jul 2022 13:36:24 GMT

James sorry delayed again - was at the Commonwealth Games!I ordered: Samsung A13 Blackemail confirmation sent to me 19 July 2022YoursJon

Re: Delivery delay?

James_B — Sun, 31 Jul 2022 14:11:18 GMT

Hi @Jon135,

Hope you enjoyed the games!

The phone you ordered is in stock, so please get in touch with Customer Care so a member of the team can check the status of your order.

They'll be happy to help. 🙂

James

Re: Delivery delay?

Jon135 — Sun, 31 Jul 2022 14:23:24 GMT

Yes thanks!
Will do - thanks James.

Re: Delivery delay?

James_B — Sun, 31 Jul 2022 14:33:57 GMT

No problem @Jon135 🙂

Enjoy the rest of your weekend.

James