topic Re: Upgrade not been delivered. in Orders

Upgrade not been delivered.

JPlatten — Tue, 26 Jul 2022 11:37:16 GMT

Upgraded to my iPhone 13 on the 19th and it’s still not delivered, called ee and it’s apparently my responsibility to chase it with dpd as it’s nothing to do with them? I’ve been on the phone the last few days with dpd who keep telling me there’s a “unexpected issue” so my it’s been delayed daily for delivery since the 23rd when they said they’d originally deliver it! I would of thought ee would of made sure it got to me but the lad I spoke to on the phone didn’t seem to care much about it as if it’s not ee problem anymore?

Re: Upgrade not been delivered.

Jon_K — Tue, 26 Jul 2022 14:22:02 GMT

Hi @JPlatten.

Welcome to the community.

Were DPD able to give you an indication of when this might be delivered?

Have you tried tracking your order with our EE Online Tracker?

Jon

Re: Upgrade not been delivered.

JPlatten — Tue, 26 Jul 2022 14:24:47 GMT

Hi Jon,

DPD haven’t given me anything other than and expected date which keeps being changed daily.

The EE online tracker “can’t show order details” that’s why I ended up calling EE as that was the next best thing

Re: Upgrade not been delivered.

Jon_K — Tue, 26 Jul 2022 14:45:15 GMT

Thanks @JPlatten.

What is the current expected date?

Do DPD currently have your phone?

Jon

Re: Upgrade not been delivered.

JPlatten — Tue, 26 Jul 2022 14:48:47 GMT

Hi Jon,

Current due date is now tomorrow (27th) after being delayed this afternoon. As far as I can see on the dpd app they have my phone, my concern is due to it being delayed a few times now have they lost the parcel or are they struggling to deliver? They won’t give the info when I ask them so leaves me in the dark sadly.

Thanks for replying to help 🙂

Re: Upgrade not been delivered.

James_B — Tue, 26 Jul 2022 15:33:11 GMT

Hi @JPlatten,

I don't believe your phone has been lost if DPD have scheduled another delivery for tomorrow. Please let us know if you haven't received a delivery slot by 11am tomorrow.

James

Re: Upgrade not been delivered.

JPlatten — Wed, 27 Jul 2022 06:45:31 GMT

This is what has happened the last few days now, it will it’s at the depot but no messages to say it’s out for delivery, annoyingly as I finally drove out yesterday there was a dpd van driving just off my road! Maybe they just aren’t putting my parcel on the van for whatever reason..

I appreciate the help as always

Josh

Re: Upgrade not been delivered.

neil — Wed, 27 Jul 2022 15:56:49 GMT

what ee need to do and this should have been done at the beginning of your post, is to actually call dpd and kick them up the rear rather than asking you silly questions. ee is the sender and the only one who can talk to dpd due to gpdr.

Re: Upgrade not been delivered.

Sa125 — Mon, 31 Oct 2022 14:36:18 GMT

I am still waiting for my phone from upgrading it over the weekend. Apparently it was delivered to another address!! very frustating...my old phone is on it's way out!

Re: Upgrade not been delivered.

Leanne_T — Mon, 31 Oct 2022 14:51:23 GMT

Hi @Sa125

Thanks for coming here.

If you give us a call on 150, the team will check the delivery and see what they can do to help.

Leanne 🙂

Re: Upgrade not been delivered.

Sa125 — Mon, 31 Oct 2022 21:03:40 GMT

Hello Leanne_T

I was on the phone for 40 minutes trying to get through and when I did and explained my situation, I was told that a complaint would be raised on my behalf! (apparently the phone was delivered to another address)Still no closer to getting my phone as DPD says it was on it's way back to EE but now it's showing with radlett depot! All very confusing and no answers! Also my current phone is on it's way out hence the urgency...

Not happy with the way this has been handled at all!

Re: Upgrade not been delivered.

Christopher_G — Tue, 01 Nov 2022 08:14:04 GMT

I'm sorry to hear that, @Sa125

I've sent you a private message to get some information from you.

Please have a look and get back to me.

Thanks

Chris