topic Re: Upgrade phone not received in Orders

Upgrade phone not received

JayZ2 — Mon, 25 Jul 2022 14:06:27 GMT

Hi,

I visited an EE store on Friday to upgrade. The phone was not in stick and was told I will receive it by Monday as it is guaranteed 1 working day delivery. I went into today and was told the phone was not here and I 'should' a text.

Not text and tracking info.

Anyone help?

Thank you

Re: Upgrade phone not received

Leanne_T — Mon, 25 Jul 2022 14:50:56 GMT

Hi @JayZ2

Thanks for posting.

Which device did you order including size and colour?

Thanks.

Leanne 🙂

Re: Upgrade phone not received

JayZ2 — Mon, 25 Jul 2022 17:35:18 GMT

@Leanne_T Hi

The phone is a Samsung S22, 256gb Black.

Thank you

Re: Upgrade phone not received

Leanne_T — Tue, 26 Jul 2022 07:14:43 GMT

Hi @JayZ2

Thanks for coming back to me.

I would suggest contacting the store again, to see when this will be available for you to pick up.

Leanne 🙂