topic Re: Ordered new phone in Orders

Ordered new phone

Emmchu — Sat, 23 Jul 2022 11:01:33 GMT

Hi EE. I've ordered a new contract a few days ago, I saw that most deliveries should take two days, it's been over that but I've received no communication and I'm a bit worried it hasn't gone through and when I'm supposed to expect it please
It was a black Samsung galaxy s22 ultra.

Thanks!

Re: Ordered new phone

Chris_B — Sat, 23 Jul 2022 11:22:36 GMT

@Emmchu have you received any confirmation of your order ? Have you checked your spam folder ? You might need to call customer services to double check the order went through.

Re: Ordered new phone

Emmchu — Sat, 23 Jul 2022 13:15:22 GMT

Hi Chris

Yeah I got the confirmation email when I ordered it but nothing since. I wasn't sure if it was normal to just hear nothing when they suggest they would deliver within 2 days

Do you know if they text on the day to say they are delivering or if there is a bit more warning?

Re: Ordered new phone

Leanne_T — Sat, 23 Jul 2022 13:31:17 GMT

Hi @Emmchu

DPD will send you a text the day before with tracking details.

Have you downloaded the DPD app and used the email address registered with us and the postcode, to see if they have any deliveries scheduled?

Leanne 🙂

Re: Ordered new phone

Emmchu — Sat, 23 Jul 2022 20:35:24 GMT

Yeah I've downloaded and had a look, nothing on there sadly. There wasn't a
mention that the phone wasn't in stock or anything

Re: Ordered new phone

Leanne_T — Sun, 24 Jul 2022 06:15:01 GMT

Hi @Emmchu

Thanks for checking this for me.

Which model size Samsung Galaxy S22 Ultra in black did you order?

Leanne 🙂

Re: Ordered new phone

Emmchu — Sun, 24 Jul 2022 11:11:24 GMT

Hi Leanne

It is the 128gb in black

Thanks

Re: Ordered new phone

Chris_B — Sun, 24 Jul 2022 11:32:02 GMT

@Emmchu That device is currently showing as in stock but I would give customer services a call to inquire about why it’s not been dispatched yet.

Re: Ordered new phone

Leanne_T — Sun, 24 Jul 2022 12:16:08 GMT

Hi @Emmchu

Please follow @Chris_B's advice and give us a call, the team can check the order for you and give you an update.

Leanne.