topic Re: I haven't received my order in Orders

I haven't received my order

tati22 — Sat, 16 Jul 2022 07:10:51 GMT

I ordered my new upgrade and its been saying my order is on the way but nothing has come. I havent received a a email or text or nothing and when I try to track my order it constantly says it doesn't work EE your online service is terrible and it's a constant I need to know what's happening with my phone

Re: I haven't received my order

tati22 — Sat, 16 Jul 2022 07:09:52 GMT

Re: I haven't received my order

Christopher_G — Sat, 16 Jul 2022 09:31:17 GMT

Hi @tati22

Welcome to the community.

Which phone did you order and when did you order it? Please include the colour and memory size.

Chris

Re: I haven't received my order

tati22 — Sat, 16 Jul 2022 10:22:36 GMT

iphone 11 64g
purple on the 12th July

Re: I haven't received my order

Christopher_G — Sat, 16 Jul 2022 10:29:43 GMT

Thanks, @tati22

I've checked our stock levels and that model is in stock and expected to be dispatched within one day. I would recommend speaking with our Mobile Care team so that they can check your order and make sure everything is OK from our side.

Let us know how you get on.

Chris