https://community.ee.co.uk/t5/Orders/DPD-have-lost-my-phone/m-p/1151867#M57394 <P>I paid for a early upgrade, EE had not entered my flat number and DPD still delivered my phone somewhere random and said it’s been signed by concierge(which I don’t have). The picture is obviously not of phone box and DPD are saying I have to go through EE &nbsp;and EE are saying I have to go through DPD.&nbsp;<BR />I have a photo of the delivery and it is obviously not a phone or delivered to me! DPD also can’t contact the driver or tell me where it’s been delivered!? EE ARE SAYING THERES NOTHING THEY CAN DO!!!???!!&nbsp;</P><P>I have been going around in circles since Friday trying to get someone to take responsibility for it with no such luck.&nbsp;</P> Mon, 11 Jul 2022 15:54:46 GMT sob85 2022-07-11T15:54:46Z https://community.ee.co.uk/t5/Orders/DPD-have-lost-my-phone/m-p/1151867#M57394 <P>I paid for a early upgrade, EE had not entered my flat number and DPD still delivered my phone somewhere random and said it’s been signed by concierge(which I don’t have). The picture is obviously not of phone box and DPD are saying I have to go through EE &nbsp;and EE are saying I have to go through DPD.&nbsp;<BR />I have a photo of the delivery and it is obviously not a phone or delivered to me! DPD also can’t contact the driver or tell me where it’s been delivered!? EE ARE SAYING THERES NOTHING THEY CAN DO!!!???!!&nbsp;</P><P>I have been going around in circles since Friday trying to get someone to take responsibility for it with no such luck.&nbsp;</P> Mon, 11 Jul 2022 15:54:46 GMT https://community.ee.co.uk/t5/Orders/DPD-have-lost-my-phone/m-p/1151867#M57394 sob85 2022-07-11T15:54:46Z https://community.ee.co.uk/t5/Orders/DPD-have-lost-my-phone/m-p/1151878#M57395 <P>This is a similar scenario to any online purchase, where it's incumbent on the retailer to provide delivery to your address.</P> <P>&nbsp;</P> <P>Whilst it can often be easier &amp; quicker to contact delivery agents yourself, ultimately it's EE's responsibility to manage the delivery process.</P> <P>&nbsp;</P> <P>There may be time delay before which they cannot log a missing delivery, though.</P> Mon, 11 Jul 2022 16:57:45 GMT https://community.ee.co.uk/t5/Orders/DPD-have-lost-my-phone/m-p/1151878#M57395 bristolian 2022-07-11T16:57:45Z