topic Replecement reject in Orders

Replecement reject

Bartosz007 — Fri, 01 Jul 2022 19:11:18 GMT

Yesterday ive made a claim for Lost Devices - iPhone 13 pro max and iPad Pro 12.9

my claim was succesfull

Got a message that Dpd will contact me about my replacement device deliver time-slot which never happend …

after todays call to ee insurance company in the Morning got an answer that they got a technical issue and i need to wait for my devices

then after another call to ee insurance Team some Guy role me that my credit score it too low and will not get a replacement ????

what can i do with it ??
there is Nothing about that replacement depands from credit score level??? What ,?

Bartosz007 — Fri, 01 Jul 2022 19:25:20 GMT

Insurance dept after my claim been siccesfull Deny to send me a

replacent się to my credit score is too low ??
Anyone gor same issue ?

XRaySpeX — Fri, 01 Jul 2022 19:39:14 GMT

@Bartosz007 : This user discussion forum can have no access to your specific account. You need to raise this with CS.

James_B — Sat, 02 Jul 2022 09:52:13 GMT

Welcome to the EE Community. 🙂

I'm sorry to hear there has been an issue with your insurance claim.

Have you been back in touch with the insurance team?

James

Bartosz007 — Sat, 02 Jul 2022 10:54:26 GMT

Yes ive been with them on the phone 3 times already for 1h each call
they said that my credit score is too low to get a replacement
ive study t&c and no Single Word about that good credit score is essential to get a replacement
got full insurance cover and been a customer for about 2years now and this is my First claim tbh

James_B — Sat, 02 Jul 2022 11:06:06 GMT

I've sent you a private message. Please get back to me with the details requested.

Thanks 🙂

James