topic Re: upgrade issues in Orders

upgrade issues

Hampton1985 — Wed, 29 Jun 2022 22:55:58 GMT

so i had a text saying i could upgrade my phone, which i chose to do as i was coming to the end of my contact, i chose the new samsung s22 ultra as my choice of phone, i have an email stating that the order has been placed yet the tracking number doesn't work, when i log in to my EE and click on upgrades it says i can upgrade my phone??? i also have not recieved any text from dpd or ee to say when it is coming.. any ideas??

Re: upgrade issues

Leanne_T — Thu, 30 Jun 2022 06:58:01 GMT

Morning @Hampton1985

Welcome to the community.

When did you place the order?

Which model size and colour Samsung have you ordered?

Leanne 🙂

Re: upgrade issues

Hampton1985 — Thu, 30 Jun 2022 08:22:21 GMT

Monday I think. Samsung Galaxy S22 Ultra phantom black 128gb. I had the email to say I had place it and I would get a txt. I haven't had a txt at all

Re: upgrade issues

Leanne_T — Thu, 30 Jun 2022 08:38:37 GMT

Thanks @Hampton1985

This is currently showing expected dispatch within 1 day.

Have you downloaded the DPD app and use the email address and postcode to see if they have any deliveries scheduled?

Leanne.

Re: upgrade issues

Hampton1985 — Thu, 30 Jun 2022 08:54:02 GMT

Yes and it isn't working. I have my order number if that helps.

Re: upgrade issues

Leanne_T — Thu, 30 Jun 2022 09:06:06 GMT

Hi @Hampton1985

Please give us a call on 150, our customer care team will get the order looked into for you.

Leanne 🙂

Re: upgrade issues

Hampton1985 — Fri, 01 Jul 2022 15:38:54 GMT

All sorted now, about an hour after your last reply I received a message to say it was on it's way. I am now messaging you from this truly stunning phone. Thank you 😊

Re: upgrade issues

Christopher_G — Fri, 01 Jul 2022 16:51:47 GMT

Ah fantastic, thanks for letting us know, @Hampton1985. 🙂

What a way to start the weekend, eh? Enjoy your new phone. 😄

Chris