topic Re: My order in Orders

My order

Darkwolfy99 — Tue, 28 Jun 2022 02:37:42 GMT

I ordered a new phone on 25/06/2022 but I can't see any evidence of this on my account and therefore there is no way to track the order? Please help!

James_B — Tue, 28 Jun 2022 07:34:22 GMT

Welcome to the EE Community. 🙂

Which phone did you order?

How was your order placed?

James

Darkwolfy99 — Tue, 28 Jun 2022 10:49:42 GMT

It was the Samsung s21 fe

James_B — Tue, 28 Jun 2022 11:44:59 GMT

Which colour and storage size did you choose?

How did you place your order?

James

Darkwolfy99 — Tue, 28 Jun 2022 21:02:45 GMT

256GB White

and I used the app to upgrade

Leanne_T — Wed, 29 Jun 2022 06:54:46 GMT

This device is showing in stock.

Please call us on either 150 from an EE phone or 0800 079 8586 from any other phone and the team can check your order for you.

Thanks 🙂

Leanne.

Darkwolfy99 — Wed, 29 Jun 2022 10:08:24 GMT

Or you can tell me about my order because I’m not waiting any longer because I need my upgrade on my phone

Leanne_T — Wed, 29 Jun 2022 10:11:23 GMT

Sorry we have no account access on the community.

Please give us a call and the team will be happy to help 🙂

Leanne.

Darkwolfy99 — Wed, 29 Jun 2022 11:25:03 GMT

Could you track it if I give you the order number

Leanne_T — Wed, 29 Jun 2022 11:49:08 GMT

Sorry no, we have no account access on the community you would need to give us a call 🙂

Leanne.