topic Re: Scam? Yes, EE, u ARE a SCAM.. I am not the only "customer" trying to buy... in Orders

Scam? Yes, EE, u ARE a SCAM.. I am not the only "customer" trying to buy...

dazzer169 — Sat, 25 Jun 2022 16:57:45 GMT

...one off payment an NREAL AIR.

Finally got through your registration process, painful.

Then tells me I need to "add an account" or "join the EE Community".

Did the EE Community bit...........but STILL nowhere to go once at that stage, so go back to the NREAL AIR buy it as a one off page and it asks me to login again, and then I get "add an account" or "join the EE Community" again.

EE, sort this out, do you REALLY want to sell these glasses??

I phoned up, then got told I need to have a mobile Sim card AT LEAST before I can buy the glasses, which is also B*ll**bleep**, nowhere else does it mention this.

SO MANY COMPANIES of late seemingly happy to take the ****, because your support phone people telling me I need at least a Sim card means I am being forced into an EE contract. The sheer fact the webpage tells me I can buy them as a one off payment proves this contract nonsense is exactly that...................nonce ense.

Re: Scam? Yes, EE, u ARE a SCAM.. I am not the only "customer" trying to buy...

Mustrum — Sat, 25 Jun 2022 15:23:19 GMT

There are details had you bothered to read them:

Add To Plan: Below is a summary of the key bits you need to know. Before adding an accessory to your plan, please read the full Terms & Conditions here.

Here’s a summary of the key bits you need to know:

If you add an accessory to your plan, we’re agreeing to give you fixed sum credit to buy it.
This agreement starts the day the accessory is dispatched to your desired delivery address or the store you’re collecting it from.
You must repay the full cost of the item over a maximum of 11 monthly payments.
It’s your responsibility to make sure your order is correct before you submit it.
Once we’ve got your order, we’ll email an acknowledgement of your order with all the details.

Add to Plan is available to EE pay monthly customers if you have had an account with a device plan for 1 month or with SIM Only for 6 months. The number and value of Add to Plan products you are eligible for is subject to credit check. You are fully responsible for repaying to EE the full cost of the accessory. If you chose to leave EE early you will be responsible for payment the remaining balance for your Add To Plan product, in addition to any early termination charges for your standard contract. Monthly charges assume online billing. Personal use only. Subject to availability. Further EE terms apply, see ee.co.uk/terms.

Discount Voucher: Voucher allows you to Get £20 off selected full price accessories online. Only one voucher per customer, per transaction. Cannot be used in conjunction with any other offer. Selected products only. Discount code must be entered at checkout. Cannot be exchanged for cash or any other alternative. Accessories are subject to availability. £20 Voucher included in pack, to redeem off your next purchase of Audio or Smart Kit online at accessories.ee.co.uk/audio

Re: Scam? Yes, EE, u ARE a SCAM.. I am not the only "customer" trying to buy...

dazzer169 — Sat, 25 Jun 2022 16:57:05 GMT

Who are you?

I AM TRYING TO DO THE ONE OFF PURCHASE AS PER :--

https://shop.ee.co.uk/accessories/pay-now/atp-nreal-air-smart-glasses/details

Re: Scam? Yes, EE, u ARE a SCAM.. I am not the only "customer" trying to buy...

dazzer169 — Sat, 25 Jun 2022 16:58:56 GMT

All I wanted was to have an option to buy, not be forced the contract route...and even then, the website doesnt even try that other than do as per my attachment here, clearly its asking me to add a device or broadband which ALREADY is EE which it cannot.

If EE dont want new customers or to actually sell something, good luck to them.

Shambles.

Why did NREAL AIR go with EE? Makes no sense. Ebay for the Japan version is the only method left now until EE sort this out.

Re: Scam? Yes, EE, u ARE a SCAM.. I am not the only "customer" trying to buy...

Mustrum — Sat, 25 Jun 2022 15:51:41 GMT

Yes, and if you scroll down you will find you can't do that unless you already have an account.

There is no need to be rude or to swear, this is a public forum where people can come for advice.

Re: Scam? Yes, EE, u ARE a SCAM.. I am not the only "customer" trying to buy...

Chris_B — Sat, 25 Jun 2022 15:53:55 GMT

@dazzer169 if you’re not an EE customer then you cannot use the online store you can only purchase these outright from an EE store. The online store is only for EE customers even to purchase outright.

Re: Scam? Yes, EE, u ARE a SCAM.. I am not the only "customer" trying to buy...

dazzer169 — Sat, 25 Jun 2022 16:03:40 GMT

Account? Well EE should have people with good English creating the website, because an account can be as I already have, just a basic registered account.

So I tick that box.

If Account in this case means a "Contract", then look at those 2 words.

One is Account, the other is Contract.

Livechat are sorting me anyway, they have admitted its a mess, because a new customer should NOT have to go through all this, with livechat having to now inform my local store that I am visiting tomorrow, without a contract, to place an order for an NREAL AIR.

For anyone wondering why I didnt just contact my local store, I have good news for you in that I contacted 2 of my local stores earlier, this morning.

One shop, the guy thought NREAL AIR were trainers. I gave up on him, phoned the other one, and the guy made it strictly clear..................that NREAL AIR can only be ordered online.

So any of you on here trying to help me, genuine thanks to you all, but I can guarantee none of those who criticised me have gone the NREAL AIR route yet, its as if EE want nothing to do with it.

Either that or better training required maybe.

The livechat guy I have right noiw has been brilliant though, and has had to set me up with a specially lined up store visit tomorrow where they will have pre-notice that they need to set up a sale for me.

Absolute mess.

Re: Scam? Yes, EE, u ARE a SCAM.. I am not the only "customer" trying to buy...

XRaySpeX — Sat, 25 Jun 2022 16:08:48 GMT

@dazzer169 : You cannot buy an accessory online unless you already have a mobile phone or SIM contract from EE. You are expected to pay for it along with your existing EE mobile plan. That's why it's telling you to login to upgrade your existing plan or add another device. You have neither of these.

However you may buy these glasses from an EE Store. If you read further down on the page you linked you will see:

If you’re currently not an EE customer, you can still purchase the Nreal Air AR Glasses through one of our retail stores. Find you nearest store.

Re: Scam? Yes, EE, u ARE a SCAM.. I am not the only "customer" trying to buy...

Gareth43 — Sat, 25 Jun 2022 16:04:41 GMT

It clearly states if yre not a EE customer than you have to buy from a EE store and not online.

Re: Scam? Yes, EE, u ARE a SCAM.. I am not the only "customer" trying to buy...

Schockwave — Sat, 25 Jun 2022 16:04:41 GMT

@dazzer169 , this is a public forum and we are customers here trying to help, there is no need for rudness, and if you behave like this over the phone or in a store, you will not get the help you want.

EE are perfectly entitled to only offer outright payment to their customers, unlike you, who is not a customer, that is the benefit of being a customer. Sorry, if you cannot get the item elsewhere, they are not scammers and it is not a scam.

Maybe, one day you will be able to buy them outright elsewhere, you obviously have enough money to pay for it, lucky you, even if you cannot get it right now, like you wish to do so.

Re: Scam? Yes, EE, u ARE a SCAM.. I am not the only "customer" trying to buy...

dazzer169 — Sat, 25 Jun 2022 16:12:36 GMT

True its up to them.

But False, in comparison to what they offer and mention on the website.

NOWHERE.............on reviews all over the World Wide Web does any
reviewer mention that an EE contract is required to buy or more importantly
use this NREAL AIR.

Re: Scam? Yes, EE, u ARE a SCAM.. I am not the only "customer" trying to buy...

XRaySpeX — Sat, 25 Jun 2022 16:32:04 GMT

@Schockwave wrote:

EE are perfectly entitled to only offer outright payment to their customers

Perhaps they are, but what firm in their right mind would refuse anyone from buying 1 of their products at full price if they are prepared to make that payment outright immediately?

Shopkeeper: "You can't buy anything off the shelf unless you've bought from here before!" 😉

Re: Scam? Yes, EE, u ARE a SCAM.. I am not the only "customer" trying to buy...

dazzer169 — Sat, 25 Jun 2022 16:17:16 GMT

It does.

And I have CLEARLY stated my experience today.

No-one seems to have listened to that, they only check out the store page as they only have fond EE memories and believe everything EE has setup for NREAL AIR will be tickety boo.

"You may buy them from a store" does clerarly show, i told you guys this on an earlier post.

And to repeat, they dont mention that one local store will think they are trainers, the other local store will tell you "you can only buy them online!"

So having gone through all that never ending loop today, who can blame me for being disgruntled.

Luckily livechat looked into it and have lined me up a store visit tomorrow.

Wont surprise me if they completely ignore the livechat guys efforts and tell me "i can only order them online"......................

I repeat yet again, EE is one big mess for NREAL AIR.

I was wrong to state they are a SCAM, i should have said "EE are a bit Lionel for NREAL AIR"

Re: Scam? Yes, EE, u ARE a SCAM.. I am not the only "customer" trying to buy...

XRaySpeX — Sat, 25 Jun 2022 16:28:45 GMT

Reviews all over the WWW are in no way binding on EE. You've heard of false news? Only EE can specify what its terms are.

Re: Scam? Yes, EE, u ARE a SCAM.. I am not the only "customer" trying to buy...

dazzer169 — Sat, 25 Jun 2022 16:20:33 GMT

If a mod is able to change the title for me please to

"EE are a bit Lionel for NREAL AIR"

it would be much appreciated, as it doesnt seem to give me the option on the OP to do that.

Oh, and also remove my asterisked out swear words, I was a bit over the top.

Thanks,

Thanks

Re: Scam? Yes, EE, u ARE a SCAM.. I am not the only "customer" trying to buy...

dazzer169 — Sat, 25 Jun 2022 16:25:34 GMT

Agree on that, reviews cant be the whole truth or all the facts.

I would be happy to get a Sim only contract with EE but as I also mentioned earlier, maybe to my livechat rep, it wont even allow me to do that!

On the options below, the only one that works is the join EE community, the other two, unsurprisingly with what I have already call the mess re: NREAL AIR, want already contracted phones or broadband services in place to link in to.

Nothing about a one off purchase or even choosing an 11 month contract.

Chances are they have hardly sold any.

Re: Scam? Yes, EE, u ARE a SCAM.. I am not the only "customer" trying to buy...

XRaySpeX — Sat, 25 Jun 2022 16:27:06 GMT

Not even an EE Home BB service will get you this item online.

Re: Scam? Yes, EE, u ARE a SCAM.. I am not the only "customer" trying to buy...

dazzer169 — Sat, 25 Jun 2022 16:27:25 GMT

Spot on XRaySpeX.

If the store tomorrow says I need to visit the Moon to purchase this (watch this space.....lol), then I will go the Ebay Japan route, and hope customs "think its a gift".

😉

Anyway apologies to EE and anyone on here I might have seemed angry towards, I have had a bad day!

Re: Scam? Yes, EE, u ARE a SCAM.. I am not the only "customer" trying to buy...

CrazyDano1 — Thu, 30 Jun 2022 18:30:06 GMT

I'm having the same issue, spoke to 3 EE stores that said they don't stock them and can only be added as an addon to an existing plan. Called customer services which stated no store in the UK are stocking in stores. You can only buy online if you have a exciting EE contract 17months or more.

I agree with the title, EE have made an agreement with NReal to disrupte this product and are using them as a means to gain new contracts buy purposely not stocking to buy outright in the UK stores. This is unfair and probably against the agreement between Nreal and EE otherwise it won't state a buy outright option on the marketing documentation.

If anyone can support me in my current case by providing me with same experiences, I would really appreciate it. I've contacted Nreal direct to express this concern for EE making the product contract only in hopes this sparks an internal investigation.

Thank you.

Re: Scam? Yes, EE, u ARE a SCAM.. I am not the only "customer" trying to buy...

Chris_B — Thu, 30 Jun 2022 18:49:21 GMT

@CrazyDano1 You can purchase these in store that store will have to order them in for you if it’s not a stock the item in store. You do not have to be a contract customer of EE to purchase these outright from a store.

perhaps you should show them the screen shot that @Gareth43 has posted above as they might not be aware of what they can actually do.

topic Re: Scam? Yes, EE, u ARE a SCAM.. I am not the only "customer" trying to buy... in Orders

Scam? Yes, EE, u ARE a SCAM.. I am not the only "customer" trying to buy...

Re: Scam? Yes, EE, u ARE a SCAM.. I am not the only "customer" trying to buy...

The legal bit

Re: Scam? Yes, EE, u ARE a SCAM.. I am not the only "customer" trying to buy...

Re: Scam? Yes, EE, u ARE a SCAM.. I am not the only "customer" trying to buy...

Re: Scam? Yes, EE, u ARE a SCAM.. I am not the only "customer" trying to buy...

Re: Scam? Yes, EE, u ARE a SCAM.. I am not the only "customer" trying to buy...

Re: Scam? Yes, EE, u ARE a SCAM.. I am not the only "customer" trying to buy...

Re: Scam? Yes, EE, u ARE a SCAM.. I am not the only "customer" trying to buy...

Re: Scam? Yes, EE, u ARE a SCAM.. I am not the only "customer" trying to buy...

Re: Scam? Yes, EE, u ARE a SCAM.. I am not the only "customer" trying to buy...

Re: Scam? Yes, EE, u ARE a SCAM.. I am not the only "customer" trying to buy...

Re: Scam? Yes, EE, u ARE a SCAM.. I am not the only "customer" trying to buy...

Re: Scam? Yes, EE, u ARE a SCAM.. I am not the only "customer" trying to buy...

Re: Scam? Yes, EE, u ARE a SCAM.. I am not the only "customer" trying to buy...

Re: Scam? Yes, EE, u ARE a SCAM.. I am not the only "customer" trying to buy...

Re: Scam? Yes, EE, u ARE a SCAM.. I am not the only "customer" trying to buy...

Re: Scam? Yes, EE, u ARE a SCAM.. I am not the only "customer" trying to buy...

Re: Scam? Yes, EE, u ARE a SCAM.. I am not the only "customer" trying to buy...

Re: Scam? Yes, EE, u ARE a SCAM.. I am not the only "customer" trying to buy...

Re: Scam? Yes, EE, u ARE a SCAM.. I am not the only "customer" trying to buy...