topic Upgrade order in Orders

Upgrade order

LPJH987 — Mon, 20 Jun 2022 12:22:21 GMT

I ordered an upgrade on my account for 2 devices. One was ordered over a week ago and the other was fine this morning. Both where upgrades and showed 14 day dispatch for them both. Why has my order from this morning already being delivered and the other from over a week ago still has no sign of showing up. Any help would be gratefully appreciated

Re: Upgrade order

Chris_B — Mon, 20 Jun 2022 12:47:46 GMT

@LPJH987 What devices ? Model? Colour? Storage size ?

Re: Upgrade order

LPJH987 — Mon, 20 Jun 2022 13:11:12 GMT

Both were a 64gb iPhone 11. Green one was ordered 11/6 and a yellow one was ordered this morning

Re: Upgrade order

James_B — Mon, 20 Jun 2022 14:10:50 GMT

Hi @LPJH987,

As both phones were a different colour, dispatch times will vary.

We'll update you via text message as soon as the other phone is dispatched.

James