topic Re: UPGRADES in Orders

UPGRADES

DJMCM — Fri, 17 Jun 2022 16:55:18 GMT

Hello, yesterday I upgraded both phones on my account. I received confirmation e-mails about the order. I then got an e-mail that one order was out for delivery. The phone should have been delivered today but DPD had an issue so the phone is now coming on Monday.

However I have not had any confirmation that the other phone is being sent. I assume they would both be sent at the same time, but have noticed that they have different delivery details.

Can you let me know if both phones will be coming on Monday or is it just one? My concern is that as I did the upgrades within minutes of each other you may have thought this was a mistake and only one phone is being sent 🙂

thanks

Duncan

Re: UPGRADES

Chris_B — Fri, 17 Jun 2022 18:10:36 GMT

@DJMCM Depends if EE have stock of the other devices. It’s not unusual to have two separate delivery dates for two different devices as it depends on stock levels.

Re: UPGRADES

Leanne_T — Sat, 18 Jun 2022 06:23:54 GMT

Morning @DJMCM

Thanks for coming here 🙂

Which model phone, including size and colour have you not received any delivery information for?

Speak soon.

Leanne.

Re: UPGRADES

DJMCM — Sat, 18 Jun 2022 06:33:36 GMT

Hello,

I ordered a blue a53 Samsung and black one.

Blue one is on route, black one I have no delivery info for.

Thanks

Re: UPGRADES

Leanne_T — Sat, 18 Jun 2022 06:43:05 GMT

Great thanks @DJMCM

This is showing in stock, I would suggest getting in touch with our customer care team on 150. They can check the order for you 🙂

Let me know how you get on.

Leanne.