topic Sim delivery in Orders

Sim delivery

kukuO1606 — Thu, 16 Jun 2022 15:55:07 GMT

I got a letter that my sim card has arrived and I did not see any sim card package enclosed with the letter. The letter I got is to indicate the payment without receiving my sim card. I order the sim since 4th June and am yet to receive the sim card.

Re: Sim delivery

Schockwave — Thu, 16 Jun 2022 16:04:45 GMT

@kukuO1606 , SIM cards are sent via second hand post, but you should have received it by now. You may have to ring customer service, or if you are near an EE store, you could pop in there and they can supply you with one, as that does seem strange, as the sim card should arrive with the letter. Just wondering, was this an upgrade or are you a new customer and this is why they were sending you a SIM card?

Re: Sim delivery

kukuO1606 — Thu, 16 Jun 2022 17:19:36 GMT

I am a new subscriber on ee.

Re: Sim delivery

Leanne_T — Fri, 17 Jun 2022 06:56:14 GMT

Hi @kukuO1606

Thanks for coming to the community.

Please give us a call on 0800 079 8586 and the team will get this looked into for you and they can send you another SIM card.

Thanks.

Leanne.

Re: Sim delivery

kukuO1606 — Fri, 17 Jun 2022 08:28:16 GMT

How can EE send letter indicating monthly contract payment without including the sim card itself. Am confused 😕. Am just a new subscriber and am experiencing this as a start. Woeful!!!

Re: Sim delivery

Leanne_T — Fri, 17 Jun 2022 08:53:42 GMT

Hi there @kukuO1606

I am sorry to hear you have not received your SIM card.

Please give us a call on 0800 079 8586, our customer care team will be happy to help.

Leanne 🙂