topic Return mobile phone in Orders

Return mobile phone

ARCELLI0812 — Mon, 06 Jun 2022 18:02:56 GMT

I want to return the mobile phone after 10 days subscription because the mobile phone is faulty and poor sound quality. I prefer different model update with Samsung mobile phone .

Please get back to me ASAP. My email address is

xxxxxxx@xxxxxxxx

Thank you

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Re: Return mobile phone

bristolian — Mon, 06 Jun 2022 18:22:25 GMT

Where did you buy the phone?

Was it in a retail shop or online?

Re: Return mobile phone

XRaySpeX — Mon, 06 Jun 2022 19:22:39 GMT

@ARCELLI0812 : If you ordered online or by phone you may cancel the order FoC before or during the statutory 14-day cooling-off period from delivery & then reorder what you really want. If you ordered in-store you have no such "change-of-mind" right of return.

Re: Return mobile phone

Leanne_T — Tue, 07 Jun 2022 07:11:01 GMT

Morning @ARCELLI0812

Thanks for coming to the community.

You can find full information and how to request a return if you are eligible in our Returning a phone or device within 14 days, Help page.

Thanks 🙂

Leanne.