topic Re: Delivery of Assessory in Orders

Delivery of Assessory

AngMalBob — Mon, 30 May 2022 16:10:54 GMT

I ordered Beats Studio Buds via EE as an add on. The order went through and assigned to DPD. They were provided with the wrong address by EE and so failed to deliver when encountering the occupant of the wrong address. EE has not been helpful in rectifying this problem and it is very difficult to find let alone speak to the correct department. I would like customer service to contact me and sort out this mess.

Re: Delivery of Assessory

Chris_B — Mon, 30 May 2022 17:30:33 GMT

@AngMalBob No one will contact you from here as this is a public forum that has no access to your account.

Re: Delivery of Assessory

James_B — Tue, 31 May 2022 07:11:32 GMT

Hi @AngMalBob,

Welcome to the EE Community. 🙂

I'm sorry to hear there was a mix up with your address.

If your order has been returned by the courier, you'll need to place a new order. I'd recommend contacting Customer Care on 150 first, to make sure the address on your account is correct.

James