topic Re: Ordering the sim card in Orders

Ordering the sim card

JoTT — Thu, 26 May 2022 12:50:12 GMT

I am just immigrating to the UK. My house uses EE broadband, and everything is smooth. However, when I try to order an EE sim card online. I have the following problems.

1. Cannot select unemployment. I have tried to choose others. However, the form requested me to provide the date.

2. I moved to this apartment in May 2022. I have no idea why I cannot put the correct month and year.

Re: Ordering the sim card

XRaySpeX — Thu, 26 May 2022 13:28:24 GMT

If you are ordering a contract SIM you will need to pass a credit check when you have no UK credit history.

Re: Ordering the sim card

Christopher_G — Thu, 26 May 2022 14:24:39 GMT

Hi @JoTT

Welcome to the community. 🙂

@XRaySpeX is spot on here. You need to pass a credit check, which may be difficult if you've just recently moved to the UK. It may be worth calling our Sales team or popping into an EE store so they can run through some options with you.

Chris

Re: Ordering the sim card

JoTT — Thu, 26 May 2022 16:02:17 GMT

So how long have I lived in the UK, then EE consider I am living in the UK and considers my credit record?

Re: Ordering the sim card

XRaySpeX — Thu, 26 May 2022 16:05:07 GMT

You probably need to build up a good credit history over at least 3 months.