topic Re: Ordered upgrade last week but no update or phone received in Orders

Ordered upgrade last week but no update or phone received

Epl — Tue, 24 May 2022 11:48:19 GMT

I ordered an upgrade to iPhone 13 pro last week but haven’t received any updates from EE regarding the order status, nevermind the phone itself! I was led to beleive my new phone would be despatched within 24hrs! What is happening @EE?!

Re: Ordered upgrade last week but no update or phone received

Leanne_T — Tue, 24 May 2022 12:22:36 GMT

Hi @Epl

Thanks for coming here 🙂

Which model size and colour have you ordered?

Speak soon.

Leanne 🙂

Re: Ordered upgrade last week but no update or phone received

Epl — Wed, 25 May 2022 07:30:23 GMT

Alpine green iPhone 13 pro

128GB

I ordered this 6 days ago now and one one off payment fee of £50 was taken immediately. I’ve been so concerned.´ that I thought I’d been scammed. It’s really poor not to communicate with and update loyal customers EE.

Re: Ordered upgrade last week but no update or phone received

Leanne_T — Wed, 25 May 2022 07:58:04 GMT

Hi there @Epl

Thanks for coming back to me.

This model is currently showing 'Usually despatched within 14 days'

We update our order tracker as soon as deliveries arrive, so you can see the latest information we have.

You will receive a text from DPD, by 8pm the day before your delivery, to confirm that it's on its way.

Leanne.