topic Re: Order hasn’t arrived in Orders

Order hasn’t arrived

Kaseymowling — Mon, 23 May 2022 12:56:20 GMT

I ordered an upgrade a couple days ago and it said it would be dispatched in a day, the online tracker app doesn’t work and I’ve had no updates, tried called 150 but none of the options are what I’m after, what can I do?

Re: Order hasn’t arrived

Kaseymowling — Mon, 23 May 2022 12:57:37 GMT

Also ordered AirPods separately the same day and they’ve arrived so not sure where the phone is.

Re: Order hasn’t arrived

Chris_B — Mon, 23 May 2022 12:58:26 GMT

@Kaseymowling Have you received a tracking number ? This isn’t an order number that starts with a XKO or XKN

Have DPD sent you a notification saying you get have a delivery for you ?

Re: Order hasn’t arrived

Kaseymowling — Mon, 23 May 2022 12:59:54 GMT

I’ve got an order number beginning with XKO but haven’t received any tracking numbers at all, all my details are correct too.

Re: Order hasn’t arrived

Chris_B — Mon, 23 May 2022 13:03:26 GMT

@Kaseymowling If you haven’t received a tracking number that’s because a device hasn’t been allocated to you yet. Once that happens you’ll get a tracking number. What did you order ? As there are waiting times on some devices

Re: Order hasn’t arrived

Kaseymowling — Mon, 23 May 2022 13:05:30 GMT

@Chris_B I ordered an iPhone 13 pro max on Saturday but if that’s the reason it hasn’t been sent out yet then hopefully it will be fine, only because on the website it said it would be able to be dispatched within 24 hours so I just got confused.

Re: Order hasn’t arrived

Chris_B — Mon, 23 May 2022 13:08:00 GMT

@Kaseymowling What colour and storage size?

Re: Order hasn’t arrived

Kaseymowling — Mon, 23 May 2022 13:09:24 GMT

@Chris_B In silver and it was 128GB

Re: Order hasn’t arrived

James_B — Mon, 23 May 2022 13:34:50 GMT

Hi @Kaseymowling,

The current delivery guidance for that model is 'usually dispatched within 21 days'. You'll receive a text message with tracking details when it's on the way.

James

Re: Order hasn’t arrived

Kaseymowling — Mon, 23 May 2022 13:37:04 GMT

@James_B Oh okay that’s great thank you, didn’t know if was different for different models but will look out for another email, thanks again 🙂

Re: Order hasn’t arrived

James_B — Mon, 23 May 2022 13:38:41 GMT

No problem @Kaseymowling 🙂

James