topic Order in Orders

Order

Gnic — Mon, 23 May 2022 09:24:43 GMT

Hi I am suppose to be getting the delivery of my new phone today however I have not been sent a tracking number or a order number (only have the account number on the confirmation email) for me to track this. I paid for next day delivery. Can anyone assist with this?

Re: Order

Northerner — Mon, 23 May 2022 09:29:15 GMT

Hi @Gnic

You'll receive a text and email from DPD when your delivery is due with a time slot.

There is no customer account access on these forums. You will need to speak to EE CS on 150 about your tracking number.

Thanks

Re: Order

Leanne_T — Mon, 23 May 2022 10:35:30 GMT

Hi @Gnic

Thanks for coming here 🙂

Which model phone, including size and colour did you order?

Have you downloaded the DPD app and entered the email/mobile number you used for updates, to see if they have any deliveries scheduled?

Thanks 🙂

Leanne.