topic Re: Trade in return pack in Orders

Trade in return pack

Scotta1888 — Wed, 18 May 2022 20:09:51 GMT

I've just received my return package how do EE know it's my phone in the package do I have too place a note in with phone with my name and address on.

Thanks in advance

Scott

Re: Trade in return pack

XRaySpeX — Wed, 18 May 2022 20:17:50 GMT

Probably best to, with a/c no. Doesn't the return pack have a bar or QR code on it?

Re: Trade in return pack

Scotta1888 — Wed, 18 May 2022 21:26:57 GMT

The return label has a QR code on it that should be ok

Cheers

Re: Trade in return pack

XRaySpeX — Wed, 18 May 2022 21:34:32 GMT

Thanks! You're welcome 🙂 ! Glad I could be of assistance & it is now sorted.

Re: Trade in return pack

Leanne_T — Thu, 19 May 2022 06:59:22 GMT

Morning @Scotta1888

Thanks for coming here 🙂

The QR code will have all the required information for the warehouse and the IMEI number will be checked as well making sure this is the correct device you have traded in.

Hope this helps.

Leanne.

Re: Trade in return pack

Scotta1888 — Thu, 19 May 2022 17:16:02 GMT

Thanks forfur the help

Cheers Scott