topic My EE says I am not the account holder in Orders

My EE says I am not the account holder

christiancairns — Thu, 05 May 2022 14:39:56 GMT

My EE account says I don't have the authority to change things and I should contact the account holder but I am the account holder, please help?

Re: My EE says I am not the account holder

Profile closed — Thu, 05 May 2022 15:19:25 GMT

Hi @christiancairns

Welcome to the EE Community,

If you call customer services on 150 they will be able to change your MyEE account settings.

Thanks,

David

Re: My EE says I am not the account holder

Silvermane — Tue, 09 Aug 2022 02:49:39 GMT

I had this issue in2020. I called EE and they said they’d sort it. I go in now to renew my contract and I’m still not showing as the account holder. I’ve been with Orange/EE for 25 years with the same number and they still screw up.

Re: My EE says I am not the account holder

Chris_B — Tue, 09 Aug 2022 05:46:02 GMT

@Silvermane it’s your account that you setup on whether you are the account holder or account user. You can change that yourself.

Re: My EE says I am not the account holder

Silvermane — Tue, 09 Aug 2022 07:25:09 GMT

It’s always been my account and I’ve always been the bill payer. It’s never been set up or had any contact to anyone else.

Re: My EE says I am not the account holder

James_B — Tue, 09 Aug 2022 07:09:39 GMT

Hi @Silvermane,

Welcome to the EE Community. 🙂

If you're the account holder, you can switch from user to bill payer in My EE. Just go to Account settings > Manage numbers.

Hope this helps.

James

Re: My EE says I am not the account holder

RJML — Thu, 15 Jun 2023 15:41:31 GMT

'Account Settings' doesn't even appear for me, It's seemingly non-existent. I'm not sure why this is an issue in the first place. 3 is a much better phone service, I regret joining EE.

Re: My EE says I am not the account holder

James_B — Thu, 15 Jun 2023 16:06:20 GMT

Hi @RJML,

Welcome to the EE Community. 🙂

Are you logging in at id.ee.co.uk/login, rather than via the app?

James

Re: My EE says I am not the account holder

Lanre8 — Thu, 10 Aug 2023 06:12:26 GMT

This is beyond ludicrous now EE..the old app was way better and more straightforward.