topic Re: No confirmation email in Orders

No confirmation email

Kazzieb87 — Fri, 25 Mar 2022 14:53:39 GMT

Hi there I placed an order to upgrade my phone yesterday I have not received any confirmation email or text my account has changed to the new plan but I do not know how to find my order

Re: No confirmation email

Chris_B — Fri, 25 Mar 2022 19:37:20 GMT

@Kazzieb87 Have you checked your spam folder ?

Re: No confirmation email

Kazzieb87 — Fri, 25 Mar 2022 19:39:22 GMT

Yes I have I’ve received the texts but no emails

Re: No confirmation email

Leanne_T — Sat, 26 Mar 2022 08:39:09 GMT

Hi @Kazzieb87

Thanks for posting.

Have you downloaded the DPD app to see if they have any deliveries scheduled for your address?

Leanne 🙂

Re: No confirmation email

Kazzieb87 — Sat, 26 Mar 2022 08:43:41 GMT

I do not have an order number I can’t track it

Re: No confirmation email

Leanne_T — Sat, 26 Mar 2022 08:46:32 GMT

Hi @Kazzieb87

Can you use the email/mobile number you used for updates when you ordered and the postcode?

If not, please call us on 150 and the team will help you with the reference number to track your order 🙂

Leanne.

Re: No confirmation email

Kazzieb87 — Sat, 26 Mar 2022 08:53:52 GMT

This has worked thank you so much

Re: No confirmation email

Leanne_T — Sat, 26 Mar 2022 08:58:13 GMT

No problem at all @Kazzieb87

Is a delivery date showing for you?

Leanne 🙂

Re: No confirmation email

Kazzieb87 — Sat, 26 Mar 2022 09:15:39 GMT

Yes @Leanne_T it will be delivered today

Re: No confirmation email

Leanne_T — Sat, 26 Mar 2022 09:22:42 GMT

Brilliant news @Kazzieb87

Enjoy your new phone 🙂

Leanne.