topic Re: Return pack not received in Orders

Return pack not received

Billiephons — Mon, 24 Jan 2022 21:51:09 GMT

Hi, I upgraded my phone on 5th Jan and opted to get a monthly discount on the contract by trading my old phone in. After 2 weeks no return pack had been received although the new phone arrived within 2 days and so I contacted EE. After 2 calls they gave me the email address of likewize and so I sent them an email.

How long does it take for them to turn stuff round ?

Reading other queries on here it seems this is quite a common situation. I don’t want to run out of time to send back the old phone. As of yet there’s been no messages to indicate any time limit being reached.

Thanks.

Re: Return pack not received

Christopher_G — Tue, 25 Jan 2022 08:09:39 GMT

Hi @Billiephons

Welcome to the community.

I'm sorry to hear that your packaging hasn't arrived.I'd recommend calling Likewise as soon as you get the chance: 0208 7323 79.

Hopefully they can get a package sent out for you quickly, if they haven't already.

Chris

Re: Return pack not received

Billiephons — Tue, 25 Jan 2022 14:21:07 GMT

Hi @Christopher_G,

Thanks for your reply. I tried likewize although the number was actually 0208 732 3798 . They had no record on their system of my number so it’s back to EE I think. I’ll try them again.

Re: Return pack not received

Christopher_G — Tue, 25 Jan 2022 14:24:33 GMT

OK, @Billiephons.

Please keep us updated on what happens.

Chris

Re: Return pack not received

Billiephons — Tue, 25 Jan 2022 14:43:13 GMT

Hi again @Christopher_G,

Just spoke to someone at EE in the upgrades section and now a return pack is being sent. Hopefully that’ll be it now.

Re: Return pack not received

Christopher_G — Tue, 25 Jan 2022 14:53:34 GMT

Fingers crossed, @Billiephons. 🙂

Chris

Re: Return pack not received

Billiephons — Wed, 02 Feb 2022 08:28:30 GMT

Hi @Christopher_G ,

A week on now and the return pack still hasn’t materialised.

This is starting to become a bit of a saga. Quite disappointing really. At least I’m not being chased up for the old phone yet.

I’ll be back in touch with EE later.

Re: Return pack not received

Christopher_G — Wed, 02 Feb 2022 09:07:50 GMT

Sorry to hear that, @Billiephons.

I've sent you a private message to get some information from you. Could you have a look and get back to me please?

Thanks

Chris

Re: Return pack not received

Billiephons — Sat, 05 Feb 2022 16:17:48 GMT

Hi @Christopher_G and @Lottie_W I’m now in receipt of a return pack etc

Thanks for your help 👍

Re: Return pack not received

Ltoady1 — Mon, 24 Oct 2022 14:07:01 GMT

Hi Chris can you help? We are due to post back a trade in phone but have gone away without the label. I am able to get a week extension or can I have the address to post it to. xxxxxxx@xxxxx.xx.xx

[Mod edit: Please do not post personal information on the public board. Thanks!]

Re: Return pack not received

Christopher_G — Mon, 24 Oct 2022 15:01:55 GMT

Hi @Ltoady1

Welcome to the community.

I would suggest speaking to our Mobile Care team so that they can check your account and send you another package.
Chris

Re: Return pack not received

meganphoebee — Fri, 01 Mar 2024 11:38:28 GMT

I upgraded my phone a week ago, I collected the delivery from the store but haven't received a returns parcel for my old phone? I don't want to be charged the extra or anything but I have no way of returning the previous device.

Re: Return pack not received

Leanne_T — Fri, 01 Mar 2024 12:24:00 GMT

Hi @meganphoebee

The returns bag would be sent through the post and can take up to 7 working days, if you have not received the returns pack after this time please call us on 150 and the team will be happy to help 🙂

Leanne.