topic Re: I still haven't received my confirmation email and I placed the order yesterday in Orders

I still haven't received my confirmation email and I placed the order yesterday

annabelmaclauri — Sun, 29 Jul 2018 10:31:31 GMT

Hi,

i ordered my upgraded phone yesterday and they said they sent me a confirmation email but they still haven't, is there a way for it to be sent again?

The money was taken out of my account so I know that the order placed went through.

Re: I still haven't received my confirmation email and I placed the order yesterday

annabelmaclauri — Sat, 28 Jul 2018 00:07:57 GMT

Hi,

I have checked both of those folders and have been since yesterday, any other reason they wouldn't have sent it yet?

Thanks

Re: I still haven't received my confirmation email and I placed the order yesterday

Northerner — Sun, 29 Jul 2018 10:44:42 GMT

Hi @annabelmaclauri

Check your junk/spam email folders.

Thanks,

Re: I still haven't received my confirmation email and I placed the order yesterday

Lee_H — Sun, 29 Jul 2018 12:26:22 GMT

Hi and welcome to the community @annabelmaclauri

Please do allow upto 24-48hrs for confirmation email, please do check junk/spam as mentioned by @Northerner.

Many thanks,

Lee

Re: I still haven't received my confirmation email and I placed the order yesterday

annabelmaclauri — Tue, 31 Jul 2018 10:43:05 GMT

Hi,

It has been 3 days now and still no confirmation email, not in inbox or spam inbox. Please can someone help?

Re: I still haven't received my confirmation email and I placed the order yesterday

Jon_K — Tue, 31 Jul 2018 12:58:07 GMT

Hi @annabelmaclauri.

If you still have no confirmation of your order, I'd recommend speaking with our customer service team who will be able to access your account and see what is happening for you.

Let me know how you get on 🙂

Jon

Re: I still haven't received my confirmation email and I placed the order yesterday

Azerian88 — Tue, 27 Apr 2021 15:57:42 GMT

@Lee_H Would you be able to confirm for me that I am going to receive a confirmation email for the Samsung Galaxy S21 Ultra?

Re: I still haven't received my confirmation email and I placed the order yesterday

James_B — Tue, 27 Apr 2021 15:59:42 GMT

Hi @Azerian88,

Welcome to the EE Community. 🙂

When did you place your order?

Thanks

James

Re: I still haven't received my confirmation email and I placed the order yesterday

Azerian88 — Tue, 27 Apr 2021 17:32:55 GMT

Yesterday

Re: I still haven't received my confirmation email and I placed the order yesterday

James_B — Tue, 27 Apr 2021 17:43:02 GMT

Hi @Azerian88,

If you don't receive confirmation of dispatch before 8pm tonight, please get in touch with Customer Care so we can check the status of your order.

Thanks

James

Re: I still haven't received my confirmation email and I placed the order yesterday

chris92- — Tue, 01 Jun 2021 21:27:01 GMT

hi I ordered mine today at 11 pm was told it was gonna be sent out and delivered by tomorrow I havnt recieved a confirmation email about upgrade being done and my ee app is basically still saying I'm on the old contract is there something I'm missing

Re: I still haven't received my confirmation email and I placed the order yesterday

chris92- — Tue, 01 Jun 2021 21:27:21 GMT

11 am sorry not pm

Re: I still haven't received my confirmation email and I placed the order yesterday

Leanne_T — Wed, 02 Jun 2021 06:57:27 GMT

Morning @chris92-

Thanks for coming to the community.

Could you check your junk/spam folder to see if the email is there?

If not, please get in touch with our Mobile Care team, they will be happy to get this looked into for you.

Thanks 🙂

Leanne.

Re: I still haven't received my confirmation email and I placed the order yesterday

adanteaben — Fri, 13 Aug 2021 10:07:55 GMT

Good morning I wanted to ask if I can receive an order abroad

Re: I still haven't received my confirmation email and I placed the order yesterday

Leanne_T — Fri, 13 Aug 2021 10:10:02 GMT

Hi @adanteaben

Sorry no, any orders would be delivered to a UK address.

Thanks 🙂

Leanne.

Re: I still haven't received my confirmation email and I placed the order yesterday

CxbraUK — Sat, 15 Oct 2022 11:36:34 GMT

I have the same issue but with the new airpods, Had to use my childs account to buy them but no email has been sent to confirm the delivery date, although the money came out? (They need to fix the password reset issue ASAP cant keep making us call to fix our password issues.)

Re: I still haven't received my confirmation email and I placed the order yesterday

M4edwards22576 — Mon, 05 Dec 2022 15:22:23 GMT

I ordered a new phone on the 25 November 2022 and it has not yet arrived I also have had no tracking information for the parcel.

I awaiting this for a Christmas present

Re: I still haven't received my confirmation email and I placed the order yesterday

M4edwards22576 — Mon, 05 Dec 2022 15:39:06 GMT

i am in the same boat as you did an order on the 25 November d today is the 8th December and I am still waiting for my text// email. I have not had a text from anyone from ee or have I had an email. This phone is for Christmas.

the only email I have is the order email

Re: I still haven't received my confirmation email and I placed the order yesterday

James_B — Mon, 05 Dec 2022 16:13:29 GMT

Hi @M4edwards22576,

Welcome to the EE Community. 🙂

Which phone did you order?

How was your order placed?

James

Re: I still haven't received my confirmation email and I placed the order yesterday

M4edwards22576 — Mon, 05 Dec 2022 16:25:49 GMT

i ordered an iPhone 13

it was placed online away before 5pm and was told next day delivery