Re: Complimenting a staff member

Stebaines — Fri, 30 Oct 2026 16:58:58 GMT

⭐⭐⭐⭐⭐ Outstanding Customer Service – An Absolute Credit to EE

I recently had a difficult experience dealing with a historic billing dispute and arranging a payment plan. Following an initially frustrating conversation with a customer service adviser, I asked to speak with a team leader.

I'm genuinely glad I did.

I was fortunate enough to speak with an absolutely wonderful team leader who completely turned my experience around.

They were genuinely lovely, patient, understanding and exceptionally helpful. Rather than treating me like another account number or simply following what their system told them, they took the time to listen, understand the history and actually put themselves in my shoes.

They resolved the situation brilliantly and restored my confidence in EE.

What I particularly want EE to recognise is the enormous commercial value of employees like this. One genuinely positive interaction can turn a customer who might otherwise walk away into someone who actively wants to remain loyal for years to come.

I'm a customer who values good service, pays for additional products and services, and would happily continue spending with a company that makes me feel valued.

But the value goes beyond my own account. When a company treats you exceptionally well, you naturally talk about that experience with friends, family and colleagues. Positive word of mouth and personal recommendations can influence others to choose EE too. Equally, poor customer experiences can have the opposite effect.

This team leader hasn't just retained my confidence as a customer; they've made me genuinely enthusiastic about EE as a company again. That's a level of customer loyalty and brand advocacy that money can't easily buy.

I spoke with this team leader on 30 October 2026 at approximately 15:50. Unfortunately, I cant recall their name, but I hope EE can identify them through my account details and call records. I would love for this feedback to reach them personally and their management.

They are an absolute credit to EE. Please recognise and appreciate people like this. They don't just resolve problems; they create loyal customers and ambassadors for your brand.

Thank you for turning a frustrating experience into such a positive one!

Re: Re: Complimenting a staff member

Leanne_T — Sat, 31 Oct 2026 09:03:33 GMT

Morning @Stebaines

Thank you so much for taking the time to share this feedback.

It's genuinely wonderful to read about the positive difference our team manager made during what started as a challenging experience. Resolving billing concerns and discussing payment arrangements can understandably be stressful, so it's fantastic to hear that they took the time to listen, understand your situation, and work towards a resolution that restored your confidence in us.

Thank you again for sharing such thoughtful and detailed feedback and we will make sure to pass this feedback on to find the manager you spoke to.

Have a great weekend.

Leanne.

topic Re: Complimenting a staff member in General Chit Chat

Re: Complimenting a staff member

Re: Re: Complimenting a staff member