Ex-Employee: Need proof of internal role title

Goku768 — Thu, 17 Sep 2026 09:05:46 GMT

Hi everyone,
I am an ex-employee of EE Limited / BT Group, and I need some quick guidance to clear a background verification check for a new job.

My CV lists my title as Technical Service Guide (which was our day-to-day operational and team-facing branding), but my legal employment contract states Service Advisor. The actual day-to-day job roles, duties, and responsibilities for both titles were completely identical.

Interestingly, when my new employer contacted BT/EE HR for a reference check, HR verbally confirmed my title as a Service Guide. However, my new employer's automated onboarding portal strictly requires an official document to clear a system flag.

I am looking to get a brief statement or reference letter reflecting the Technical Service Guide title. More than that, I just need an official document stating there is no difference between the roles and responsibilities and that this is simply a company/team nomenclature variance.

Does anyone know:

Which specific HR or payroll email I can contact to request a brief statement or reference letter reflecting this Technical Service Guide title or confirming the nomenclature policy?

For those who left, is there a standard document EE/BT can issue that explains these internal team naming conventions?
Any direct contact emails or advice would be a lifesaver. Thank you!

Re: Ex-Employee: Need proof of internal role title

Christopher_G — Thu, 17 Sep 2026 10:20:30 GMT

Hi @Goku768

I've replied to the private message that you sent over. If you follow the advice there, our HR team will be able to help you further.

Hope you get sorted.

Chris

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Ex-Employee: Need proof of internal role title

Re: Ex-Employee: Need proof of internal role title