EE Stratford is not good customer service

Sakhauy — Wed, 02 Sep 2026 20:20:51 GMT

Hi, I’d like to make a complaint about how I was treated by EE staff. I already had a SIM and only wanted device financing, but I was initially told I wasn’t eligible and was then persuaded to take both a new SIM plan and a phone.

I was in a hurry and nervous, and I wasn’t given a proper chance to read the paperwork before signing. I felt my requirements were demeaned and not taken seriously, and I felt pressured into accepting something I didn’t originally ask for.

I’ve now realised I may not be able to afford the commitment, so I’d like this situation and the sales process to be reviewed and for you to advise me on what can be done.

Re: EE Stratford is not good customer service

XRaySpeX — Wed, 02 Sep 2026 20:25:56 GMT

@Sakhauy : You can make a formal complaint to EE & if you don't get satisfaction after 6 weeks or come to a deadlock you can take it to EE's ADR provider. See Complaints code of practice and here is the Complaints Form .

topic Re: EE Stratford is not good customer service in General Chit Chat

EE Stratford is not good customer service

Re: EE Stratford is not good customer service