topic Re: Praise a member of staff in General Chit Chat

Praise a member of staff

Toffeeboy1878 — Fri, 29 Sep 2023 10:28:06 GMT

Hello,

I have just gotten off the phone with one of your agents who provided some excellent service. I’ve searched high and low on the website to find a way to send compliments but can only find complaints.

If you could point me in the direction of how to send in some positive feedback it would be very much appreciated.

Ciaran

Re: Praise a member of staff

Leanne_T — Fri, 29 Sep 2023 12:37:10 GMT

Hi @Toffeeboy1878

Thanks for coming here to leave feedback for an agent you have spoken to.

You can send me a private message on here with the feedback and the agents full name and I will be sure to send this to them 🙂

Leanne.

Re: Praise a member of staff

eltonk — Tue, 06 May 2025 20:33:06 GMT

Hi,

Just want say i had few queries this evening after having suffered fraud with regards to my phone. Was panicked by messages. Spoke to Holly and she was extremely helpful, polite and patient, great service. Really very good and i just want say a thank you and praise her manner. Also spoke someone Saturday reporting it and they also dealt promptly with it. So im happy.

Re: Praise a member of staff

Christopher_G — Wed, 07 May 2025 07:02:38 GMT

Hi and welcome to the community, @eltonk

I am sorry to hear that you had a problem with your account. I'm so glad that Holly and their colleague were able to get it sorted promptly, and in such a helpful manner.

Thank you for sharing this with us.

Chris

Re: Praise a member of staff

OldSchoolTech — Wed, 29 Jul 2026 16:52:48 GMT

dear community support team,

i have to commend the actions and assistance of a manager in ECR (executive customer resolution) today.

she was professional, listened carefully and phoned me back quickly to resolve the issue. she was even accountable enough to provide me with her full name! (which, of course, i wont publish here on open forum)

outstanding service... her first name is "charlie" (and she's the reason i'll be staying with EE) 💖

kind regards, OldschoolTech

Re: Praise a member of staff

Lesley_W — Thu, 30 Jul 2026 07:23:38 GMT

Hi @OldSchoolTech

Thanks so much for taking the time to let us know about your experience.

I'll make sure this is passed on to Charlie as I'm sure she'd love to hear it.

Lesley