topic Re: Ex employee shortfall letter in General Chit Chat

Ex employee shortfall letter

Wishes_20 — Sat, 20 Jun 2026 11:39:32 GMT

I have received a letter in the post stating I am entitled to a shortfall payment as I was part of the 'buy holiday' scheme between 2018-2022 where the pay temporarily dipped below National minimum wage. It's asking me to fill in a form to claim this but no form was included, also the contact email looks a bit suspicious n.pay12@bt.com. My old employee number and my full name is on the letter.

Could someone please confirm if this is a scam?

Re: Ex employee shortfall letter

Katie_B — Sat, 20 Jun 2026 13:33:51 GMT

Hi @Wishes_20.

I have sent you a private message to get this looked into further.

Katie

Re: Ex employee shortfall letter

Vortigern1982 — Sat, 20 Jun 2026 20:38:36 GMT

I got the same letter and it had my employment number on

Is this a scam 😞

Re: Ex employee shortfall letter

Vortigern1982 — Sat, 20 Jun 2026 20:44:59 GMT

@Wishes_20 is this genuine?

Re: Ex employee shortfall letter

garybs29 — Sun, 21 Jun 2026 06:02:05 GMT

If it's got employee numbers on it either it's not a scam or they've had a data breach

Re: Ex employee shortfall letter

Peter_W — Sun, 21 Jun 2026 07:21:10 GMT

Thanks for flagging this too, @Wishes_20.

I've also popped you over a private message with a few more details on how we can get this checked out!

Peter

Re: Ex employee shortfall letter

Regross — Sun, 21 Jun 2026 21:08:53 GMT

I also have had the same letter, also minus the form, but has the correct employee number.

Seems odd the amount of info the letter asks for including N.I number.

What's the best course of action to take?

Thanks

Re: Ex employee shortfall letter

Katie_B — Tue, 23 Jun 2026 11:59:27 GMT

Hi @Regross.

Thanks for coming here.

I have popped you over a private message.

Katie

Re: Ex employee shortfall letter

Vortigern1982 — Tue, 23 Jun 2026 12:11:19 GMT

I have called HR and the letter is legit so all good

When you speak to them they confirm your details and confirmed some one will be in contact via the email address on the letter.

The response you get from here is to call HR any way

Thanks

Re: Ex employee shortfall letter

Katie_B — Wed, 24 Jun 2026 11:04:13 GMT

Morning everyone,

I have received confirmation this morning that the letter is legitimate.

Thank you @Vortigern1982 for also providing an update.

Katie 🙂

Re: Ex employee shortfall letter

Wishes_20 — Sat, 27 Jun 2026 14:34:54 GMT

Thanks Katie_B. The letter also had a deadline on which passed before I received the letter. Would this be an issue?

I will try call HR during opening hours

Re: Ex employee shortfall letter

Regross — Sat, 27 Jun 2026 16:17:08 GMT

I also queried this, as I recieved the letter late.

After emailing HR they advised the deadline was for payroll purposes and they will process the payment in the July payroll cycle instead of June.

Re: Ex employee shortfall letter

Wishes_20 — Tue, 30 Jun 2026 18:58:30 GMT

Hi so do I really need to call HR if you can just email the address on the letter? Has anyone been paid out yet?

Thanks

Re: Ex employee shortfall letter

Chris_S — Wed, 01 Jul 2026 07:16:31 GMT

Hi @Wishes_20

Do you have the details to get in touch with our HR team?

If not, I'd be happy to send over details of how to contact them.

Chris S

Re: Ex employee shortfall letter

Wishes_20 — Wed, 01 Jul 2026 18:13:42 GMT

Do you have an email address for them?

I don't want to waste time calling to then be told to email anyway

Re: Ex employee shortfall letter

Ali_A — Thu, 02 Jul 2026 07:25:11 GMT

Hi @Wishes_20

Please use the email address that was provided on the letter.

Ali

Re: Ex employee shortfall letter

Paulg77 — Thu, 02 Jul 2026 14:35:12 GMT

Hi there I have had the same letter this morning, I'm still very suspicious about sending all those details to a random email address.....

Re: Ex employee shortfall letter

Ali_A — Thu, 02 Jul 2026 15:47:46 GMT

@Paulg77

We can confirm the letter is legitimate, if it shows the same @BT.com email at the top of this thread.

However, for your peace of mind I'll send you private message. Please check your inbox and get back to me when you can.

Thanks

Ali

Re: Ex employee shortfall letter

Wishes_20 — Thu, 02 Jul 2026 19:47:15 GMT

Please send my the same email. Or can you not get the team involved to message me directly?

Thanks

Re: Ex employee shortfall letter

Chris_S — Fri, 03 Jul 2026 07:11:31 GMT

Hi @Wishes_20

I'll send you over a private message with details on how to get in contact with them.

Keep an eye out for a new message in your EE Community inbox.

Chris S