topic Re: EE Customer Service are brilliant in General Chit Chat

EE Customer Service are brilliant

nikkiwabit — Wed, 17 Jun 2026 14:20:42 GMT

I have spoken to several EE guides over the last few days, as my father is 94 so needs help with his mobile account. I also have hearing difficulties. All of them have been so patient (one even called me back today after the call got cut off). I didnt get all of their names (the last one was Michael from tech). Both my parents and I are nearing the end of our broadband contracts and will be switching. It is very likely it will be to EE. Even if it costs a bit more, the customer service will make it worth it.

Re: EE Customer Service are brilliant

Christopher_G — Wed, 17 Jun 2026 16:30:33 GMT

Hi @nikkiwabit

Welcome to the community and thank you so much for sharing your experience. 🙂

I'm so happy to read about how our guides, especially Michael, were able to help you all in such a fantastic way. I'll do my best to pass this on to their teams.

Thanks again

Chris

Re: EE Customer Service are brilliant

Liam2442 — Thu, 18 Jun 2026 10:20:09 GMT

How do you manage to speak to them?

The only options I see are come here or call in to a store

Re: EE Customer Service are brilliant

Christopher_G — Thu, 18 Jun 2026 14:32:53 GMT

Hi @Liam2442

Welcome to the community.

I can see @Michael_D has given you some helpful advice on your other post.

Chris