A big thank you to Andrew

Traceysimonds — Thu, 04 Jun 2026 09:56:37 GMT

I'd justkke to say a massive thank you to Andrew Kennedy who was incredibly helpful when my daughter was in Canada and was the victim of a scam set up by people pretending to be EE, who had managed to delete her id and scammed her into setting up a new fake EE contract. I was trying to help from the UK and Andrew made communication and resolving this issue so much easier than I thought it could ever be, he was calming, professional, friendly and efficient and did everything he said he was going to do and liaised with myself, my daughter and the relevant teams in EE. Luckily we managed to stop things proceeding before any damage was done thanks to his quick and efficient work over a weekend for us. I'll never forget his help and how much he did for us. Please pass this onto the relevant team and managers to make sure he gets the recognition he deserves. Thank you.

Re: A big thank you to Andrew

Alex_H — Thu, 04 Jun 2026 11:57:51 GMT

Hi @Traceysimonds,

Welcome to the EE Community

Thanks for visiting to provide this great feedback for Andrew, it sounds like he was really able to help during what would have been a very stressful time.

I have sent you a private message to take some details so we can make sure to get this passed on.

Alex

topic A big thank you to Andrew in General Chit Chat

A big thank you to Andrew

Re: A big thank you to Andrew