topic Re: Positive Support Experience in General Chit Chat

Positive Support Experience

Josie777 — Sun, 24 May 2026 18:11:17 GMT

I wanted to relay feedback on the great broadband support I received from Ryan, we started the call around 18:00 and stayed on for nearly an hour trying multiple solutions. I appreciate Ryan’s persistence and creative thinking in solving my connection issue. I also appreciated how he not only relied on his own expertise but sought help from other sources to assist me in finally connecting my broadband to smart TV. I appreciate the effort he took and his willingness to go above and beyond to solve the issue.

Re: Positive Support Experience

Chris_S — Mon, 25 May 2026 07:39:20 GMT

Hi @Josie777

Welcome to the EE Community and thanks for getting in touch.

It sounds like Ryan has delivered some excellent customer service and is well worth a shoutout.

I'll send you over a private message so I can assist you further with this.

Keep an eye out for a new message in your Community inbox.

Chris S