Passcodes and email

McSkirmish — Sat, 23 May 2026 08:44:57 GMT

Good morning,
This is a strange point, I have a BT Email account, most of you
probably have one too, when I want to sign in, I need a passcode,
the choice of where they can send the code, is my phone, or the
email account that I am trying to get in to.
If I can't use my phone for any reason, what do I do, I tried to get
into, "My BT", but the passcode didn't work, I got an error message,

Bad Request

Your browser sent a request that this server could not understand.

I only want to add a Gmail account, or I won't get any passcodes in
the future.
Do any of you have any suggestions, or perhaps someone from EE
can access my BT account for me.

Thank you for your time in reading this and hopefully having an answer.

Mike.

Re: Passcodes and email

XRaySpeX — Sat, 23 May 2026 20:30:05 GMT

@McSkirmish : This is a BT Mail issue & nowt to do with EE.

It seems madness that BT would send an OTP to your BT Mail when the OTP is for allowing you to login to your BT Mail. It kinda defeats the purpose!

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Passcodes and email

Bad Request

Re: Passcodes and email