topic Re: THANKYOU in General Chit Chat

THANKYOU

Lureen123 — Fri, 22 May 2026 18:20:21 GMT

Today about 15mins ago I had spoken to a customer service provider by the name of Ellie who was able to reconnect me to the internet, this conversation with instructions took at least 45min. During this time Ellie was calm kind polite, and patient. I live in the BANES area this might help you to find her, for when you give her the much deserved Christmas Bonus or any other reward. Once again Thanks Ellie for your time today.

Re: THANKYOU

Ali_A — Sat, 23 May 2026 07:10:01 GMT

Hi @Lureen123

Thanks for taking the time to share feedback about the experience with Ellie.
It's great to hear she was calm, patient and polite during your interaction helping you get back online.

I'd like to make sure this gets passed to her manage, so I'll send you private message. Please check your inbox and get back to me when you can.

Thanks

Ali