topic Re: Compliment to Subomi, Nat and Uldis. in General Chit Chat

Compliment to Subomi, Nat and Uldis.

ThatGuyIsBanned — Sat, 25 Apr 2026 13:51:34 GMT

Loooonnnnnnng story...

Half a year ago went to an EE shop in Nottingham to move my 2 numbers to EE, only could do one as pay as you go, as the other one still in contract with another company. (Uldis tried his best to help and found that there was a ban on my account so he could do only PAYG for me).

When another number finished its contract, I came here again in Apr26 and served by Subomi. We agreed to do the switch for sim only contract and broadband with the EE. The broadband one went through but the sim contract still had a ban on it. She advised me to contact Equifax and I did. However Equifax advised there was nothing wrong on their side and the ban was at EE. So I need to contact EE.

EEcs people said they will lift up the ban but didn't explain why it happened but gave me the ban number.

After all that I came back to the same shop again, filled the form in and the system still banned me.

Subomi and Nat patiently dealt with me and get everything sorted.

Very good customer service as a team.

Well done EE Nottingham

😃

The guy that was banned😎

Re: Compliment to Subomi, Nat and Uldis.

Schockwave — Sat, 25 Apr 2026 15:29:50 GMT

Hello @ThatGuyIsBanned ,

Welcome to the community,

Thank you for letting us know, glad you got it sorted, I am sure that one of the staff here will pass on your comments and feedback to the persons who helped sort it out for you.

@Christopher_

@Christopher_G

Re: Compliment to Subomi, Nat and Uldis.

Chris_S — Sun, 26 Apr 2026 09:07:39 GMT

Hi @ThatGuyIsBanned

Thanks for getting in touch and telling us about your experience.

It sounds like it's been a very stressful experience for you, but I'm glad that it's all sorted for you now.

I'd be more than happy to pass on your commenets.

I'll send over a private message to get a bit more information.

Chris S

Re: Compliment to Subomi, Nat and Uldis.

ThatGuyIsBanned — Tue, 28 Apr 2026 19:24:24 GMT

Sure, it is a good case study for you and your staffs thiugh.

Sent from Outlook for Android<>