Excellent customer service

Hubbys52 — Fri, 24 Apr 2026 11:58:02 GMT

Good afternoon.

After making a formal complaint to the executive complaints department, I received a telephone call from a BT/EE member of staff. The gentleman called Andrew *******, was exceptionally polite, understanding, and obviously a credit to his company. Andrew assessed the complaint, and covered all the details given, in a very professional way. Andrew also apologised profusely, on behalf of BT/EE, in reference to the original dealing of service, that I had received.

As I worked for BT for 47 years, and finished my time in the complaints team, I fully understand how important customer relationship is.

Please could this acknowledgement and gratitude of thanks, be passed onto Andrews manager, and entered on his personal file.

kind regards,

Paul ****

PS. Andrew is based in Newcastle.

[Mod edit: Removed customer information and employee's surname]

Re: Excellent customer service

Christopher_G — Fri, 24 Apr 2026 16:46:22 GMT

Hi @Hubbys52

Welcome to the community.

Thank you so much for leaving this lovely feedback. I'm sorry to hear that you had a complaint, but I'm delighted that Andrew was able to help sort it out for you.

I'll make sure to pass your comments on.

Have a great weekend!

Chris

topic Excellent customer service in General Chit Chat

Excellent customer service

Re: Excellent customer service