topic Re: Want to say thank you to an EE guide? in General Chit Chat

Want to say thank you to an EE guide?

James_B — Tue, 03 Feb 2026 13:38:24 GMT

At EE, our guides are here to help keep you connected.

If one of our guides has helped you in a way that made a real difference, we’d love to hear about it. Your feedback helps us recognise great service and celebrate the people who support our customers every day.

Whether it was clear advice, reassurance, or simply a good experience, sharing your thanks really does matter.

Just hit reply below to tell us about your experience.

Remember not to post personal information - if we need anything else, we’ll send you a private message.

Re: Want to say thank you to an EE guide?

Laura2710 — Thu, 12 Feb 2026 10:29:00 GMT

Yesterday (12/2/26) I went to the EE store in Stratford Westfield around 10am for help setting up my new iPhone. The person I saw, Rio, was brilliant. He was friendly, efficient, explained everything clearly and was happy to answer any questions. I can’t rate him highly enough other than to say EE struck gold when they hired him. I’m writing this here because I haven’t received a feedback text as yet.

Re: Want to say thank you to an EE guide?

Rach_H — Thu, 12 Feb 2026 14:33:29 GMT

Hi @Laura2710,

Welcome to the Community!

It's so fantastic to hear about what a great job Rio is doing! I'll do my best to get your feedback passed on, so Rio gets the recognition he deserves 🙂

Rach

Re: Want to say thank you to an EE guide?

Happyperson12 — Mon, 16 Feb 2026 15:30:45 GMT

Hi I have just been in the EE Antree branch and I was help by a very polite young girl called Courtney. You as a company should be honoured to have her as a member of your staff working for you.

She went abone and beyond to help me and she sorted my problem out where others would of given up .she is polite and kind and a credit to you . If I could praise her anymore I would . I just thought you should know thank you Courtney 😊

Re: Want to say thank you to an EE guide?

Happyperson12 — Mon, 16 Feb 2026 15:32:31 GMT

Hi I have just been in the EE Antree branch and I was help by a very polite young girl called Courtney. You as a company should be honoured to have her as a member of your staff working for you.

Re: Want to say thank you to an EE guide?

Rach_H — Tue, 17 Feb 2026 11:34:56 GMT

Hi @Happyperson12,

Welcome to the Community!

Thanks so much for letting us know what a fantastic job Courtney is doing. I've passed this on for you now, so she can get the recognition she deserves 🙂

Rach

Re: Want to say thank you to an EE guide?

Happyperson12 — Tue, 17 Feb 2026 12:50:53 GMT

Thank you she really does deserve it
X

Re: Want to say thank you to an EE guide?

Chi732 — Mon, 23 Feb 2026 19:43:24 GMT

I recently spoke with Rio at EE, and I cannot express enough how positive my experience was. From the very beginning, Rio took the time to truly listen and understand my query. As someone who is neurodivergent, I sometimes find customer service interactions overwhelming, but Rio was incredibly patient, calm, and understanding throughout the entire conversation.

He explained everything clearly, never rushed me, and made sure I fully understood the information being shared. What really stood out was that he went the extra mile to resolve an additional issue I was facing, without hesitation.

Rio was kind, polite, friendly, and genuinely supportive — truly the perfect person I could have spoken to that day. EE is very fortunate to have someone with his level of professionalism and empathy on their team.

Thank you again, Rio — your support really made a difference

Re: Want to say thank you to an EE guide?

Chris_S — Tue, 24 Feb 2026 11:20:24 GMT

Hi @Chi732

Thanks for taking the time to share your experience with Rio.

It sounds like they're a credit to the company and I'd love to get your feedback sent to Rio's manager to that they can get some recognition.

I'll send you over a private message so that I can take some more info.

Keep an eye on your EE Community inbox for a new message.

Chris S

Re: Want to say thank you to an EE guide?

Irene4627 — Tue, 03 Mar 2026 15:21:10 GMT

I would like to thank your technical team ,Cameron and Laura for fixing the problem with my home phone over the weekend,They were patient with and oldie and made the whole experience a pleasure despite its annoyance at not receiving local calls. Thank you for fixing ,it was a pleasure talking to you both and you gave excellent service. Keep it up EE .xx

Re: Want to say thank you to an EE guide?

Leanne_T — Tue, 03 Mar 2026 16:45:13 GMT

Hi @Irene4627

Thanks for coming to the community and sharing this lovely feedback.

I have fed this back for Laura and Cameron so they can see what a pleasure they have been to talk to and how happy they made you.

Have a lovely night 🙂

Leanne.

Re: Want to say thank you to an EE guide?

kamimaru — Thu, 05 Mar 2026 18:53:55 GMT

After 4 agonising calls, agents lying to me, promising things that never happened and leaving me completely unhappy with EE and thinking about leaving, Nathan came to the rescue and solved my issue and helped me feel like I was being listened to again.

I originally took out an extra entertainment package to which I ended up cancelling as the sales person lied about the price.

A complaint was supposed to be raised on 2 occasions which never happened.

On the third call an agent cancelled the package and told me he would refund £20 gesture of goodwill which again, never happened.

On the 4th Call, which happened today 05/03/2026 Nathan calmly assessed the situation and ensured the situation was resolved promptly and kindly. He is a credit to EE and I wish I could send him a tip of some kind. I truly hope EE looks after agents like him who go the extra mile. Absolute credit to the company.

Re: Want to say thank you to an EE guide?

Christopher_G — Fri, 06 Mar 2026 09:48:57 GMT

Hi @kamimaru

Thank you for sharing. I'm really disappointed to see that you didn't have a great experience with those initial calls, but delighted to see that Nathan was able to turn this around.

I'm going to send you a private message to get some information from you, so that we can look into what happened.

Thank you.

Chris

Re: Want to say thank you to an EE guide?

Eliejo — Fri, 06 Mar 2026 15:01:36 GMT

I would like to thank Harry at the Barnsley branch. He went above and beyond to get me and my partner the best deal. He was so well informed and very chatty, made us feel welcomed.

Special mention to Phoebe who also spent a long time in helping us too. She was very helpful.

Re: Want to say thank you to an EE guide?

Katie_B — Fri, 06 Mar 2026 16:44:25 GMT

Hi @Eliejo.

Thanks so much for coming here and leaving some lovely feedback for one of our store agents.

As you have provided the store we will get this passed over.

Thanks so much,

Katie 🙂

Re: Want to say thank you to an EE guide?

Figmigism — Fri, 13 Mar 2026 21:14:40 GMT

I spoke to Christian from the Wigan office who was extremely helpful, polite, friendly, and chatty! He helped me with my smarthub and to switch over to full fibre, saving me money which was a bonus! Honestly I can’t say I’ve ever had customer service that cool so Christian, if you see this, I hope you have an absolutely amazing day, every day!

Re: Want to say thank you to an EE guide?

Christopher_G — Sat, 14 Mar 2026 08:42:50 GMT

Hi @Figmigism

Welcome to the community and thank you so much for leaving this lovely feedback. 🙂

I'd love to try and pass it on to Christian and their manager. Could you take a look at your private messages? I'll send you a message to get some more information from you.

Chris

Re: Want to say thank you to an EE guide?

awelshman — Sat, 14 Mar 2026 12:17:25 GMT

hello, i would like to thank the 3 guides that helped me to sort out my queries ,the gentleman from Cardiff for ordering a new tv box as the original never turned up ( sorry can’t remember his name) the lady from up north for checking my account and Deon for her help and getting back to me because one account bt had set up was incorrect . i worked for bt and they used to call the thank you, s bouquets

Re: Want to say thank you to an EE guide?

Debbie_G — Sun, 15 Mar 2026 08:17:18 GMT

Hi @awelshman.

Thanks for coming to the Community and for taking the time to share your experience.

I'd love to see if we can get this passed on. I've sent you over a private message so we can take a few more details.

Debbie

Re: Want to say thank you to an EE guide?

JennD379 — Sat, 14 Mar 2026 19:10:41 GMT

Want to say a huge thank you to Dan Lauren and Faris for helping me yesterday.

firstly Dan, friendly, and so helpful to get an issue I had resolved, spent over and hour on the phone with me and talked me through everything that would be done to resolve the issue, next Lauren helping me go through my lines ( I have mums and daughters phone on my account) and helped to see if we could do anything to reduce my bill, last but not least Faris, helped me sort my daughters phone upgrade, I always recommend EE particularly due to the friendliness of the advisors, so helpful and supportive. Thank you all it makes such a difference when an issue occurs

Jenn ***** 😊

[Mod edit: last name removed. Please don't share personla details in the community]