topic Re: i'm shocked in General Chit Chat

i'm shocked

markllewellyn — Mon, 06 Apr 2026 12:04:44 GMT

unbelievable i've received the equipment but cant set it up through disability and trying to contact EE is a secret that nobody knows so I say EE are the worst EVER

Re: i'm shocked

markllewellyn — Mon, 06 Apr 2026 11:55:31 GMT

received the equipment but being disabled unable to set it up

Re: i'm shocked

XRaySpeX — Mon, 06 Apr 2026 12:45:49 GMT

@markllewellyn : Equipment for what EE service?

Re: i'm shocked

Chris_B — Mon, 06 Apr 2026 14:11:34 GMT

@markllewellyn You’re holding EE accountable because of a disability on your part. Im sorry about this issue you face but EE isn’t at fault here.

see below

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Re: i'm shocked

Northerner — Mon, 06 Apr 2026 14:58:39 GMT

Hi @markllewellyn

Did you register your situation with EE or make them aware:

https://ee.co.uk/help/here-for-you/account-support-vulnerable-customers

Try speaking to EE CS on 150. Also read here:

https://ee.co.uk/help/broadband/getting-started/ee-guide-home-visit

Thanks