topic Re: complaint in General Chit Chat

complaint

Na57yxj — Fri, 06 Mar 2026 23:17:12 GMT

this company can never improve all they are is liars and cheats

misselling to idiots like us

I know for a fact sky is better

I swapped to ee after the salesman gave the sweet talk and promises all crap then instead of am seamless changeover I had a month long nightmare I was with sky before I went with ee literally for 1day then had to wait 3weeks to get back with sky as you know you have to wait for new equipment I complained to ee and as usual nothing was done just kept getting a message every week saying since we have not heard from you we will be closing your complaint (they do this just to **bleep** u off) they have a zero complaints process I have asked for my chat transcripts many many times filled in all the forms was fina8told they will be emailed to me within a month guess what still nothing 7 weeks later

I will be cancelling all 5 of my ee sim plans once they end and cannot wait to see the back of this useless company

I WOULD NEVER RECOMMEND ee TO ANYONE STEER CLEAR FOLKS .

Re: complaint

Chris_B — Sat, 07 Mar 2026 05:52:53 GMT

@Na57yxj

Zero complaints process ! So what’s THIS 🤦

You’ve had a problem but millions of others customers haven’t so your experience isn’t the norm.

Re: complaint

Na57yxj — Sat, 07 Mar 2026 07:48:23 GMT

you must work for ee is that why your feeling it sunshine

Read the trust pilot reviews 4 a start

you don't know my individual case so don't get eml bunched up

stay in your lane

HELPY HELPERTON

Re: complaint

Northerner — Sat, 07 Mar 2026 09:29:35 GMT

Hi @Na57yxj

People have good and bad experiences with all companies that is just life and experience. Good luck with Sky as I was with them for years and had no issues.

You can make a subject access request here: https://ee.co.uk/help/security/staying-safe-online/request-my-personal-data

Thanks

Re: complaint

Na57yxj — Sat, 07 Mar 2026 09:36:05 GMT

yes thanks Explorer just don't understand why matey seems to think im picking on ee

I was with sky vip 17 years big mistake leaving after the sweet fake deal ee offered

Re: complaint

Chris_B — Sat, 07 Mar 2026 09:54:46 GMT

@Na57yxj I don’t think your picking on EE, but you didn’t read what I put. So here it is again

“You’ve had a problem but millions of others customers haven’t so your experience isn’t the norm.” I also linked the webpage for complaints that you claimed that EE have a zero complaint process.

oh and I don’t work for EE I’m a customer just like you.

Re: complaint

Na57yxj — Sat, 07 Mar 2026 10:08:45 GMT

trust pilot reviews are 1.3 now that's low also I've not had my chat transcripts i will be forwarding to the ombudsman

sorry if I offended you Chris B

Re: complaint

Schockwave — Sat, 07 Mar 2026 20:36:06 GMT

@Na57yxj , I have never had a problem either with EE, and I do not trust trust pilot, as people can flood them with complaints by using different email addresses and usernames etc, when complaining, and people who do not have a problem do not write on those websites, I never do, never fill in recommendations etc and am sure a lot of people do not waste time writing either.