Excellent customer service from Ewan

Wirralmumof2 — Mon, 22 Dec 2025 10:38:43 GMT

I visited the Wallasey EE store this morning to get a replacement sim for my son as his phone was stolen yesterday. Ewan welcomed us, offered his help and once I explained the situation he was quick to assist. He got me a new sim activated immediately and even helped me set it up in a different phone that I had brought with me. My visit generated no sales for the company yet he was so helpful, friendly and efficient. A credit to the store. I would really like him to receive some recognition for his customer service.

Re: Excellent customer service from Ewan

Chris_S — Mon, 22 Dec 2025 13:27:22 GMT

Hi @Wirralmumof2

Thank you so much for taking the time to get in touch with us to share your experience when you were in the Wallasey store.

It sounds like they delivered some great customer service.

I'll do my best to make sure that your feedback gets back to the right store guides.

Chris S

topic Excellent customer service from Ewan in General Chit Chat

Excellent customer service from Ewan

Re: Excellent customer service from Ewan