topic Re: Hi. Thanks. in General Chit Chat

Hi. Thanks.

PhilCPO6 — Thu, 18 Dec 2025 18:53:52 GMT

This morning a guy whose name I don’t remember, led me through connecting my lost broadband. I am 79 years old, and his patience and consideration was amazing. I eventually accidentally cut him off, and couldn’t reconnect with him. I sorted it because of his guidance. I dearly want to thank him.

Re: Hi. Thanks.

Chris_S — Fri, 19 Dec 2025 10:59:21 GMT

Hi @PhilCPO6

Thank you for taking the time to get in touch to tell us about your experience with one of our guides.

After the call cut off, did you get a text to your phone asking you to rate your experience of your conversation?

Chris S

Re: Hi. Thanks.

PhilCPO6 — Fri, 19 Dec 2025 12:14:20 GMT

No. You can’t have everything 🥳.
Sent from my iPhone

Re: Hi. Thanks.

Chris_S — Fri, 19 Dec 2025 12:42:25 GMT

No worries @PhilCPO6

I really appreciate you getting in touch with us anyway.

I hope you have an amazing Christmas.

Chris S