topic Re: Loyalty is a dirty word in General Chit Chat

Loyalty is a dirty word

elgammanero — Fri, 10 Oct 2025 18:20:19 GMT

Today I received a message to say

EE are moving me to a 30 day rolling SIM

50 Gb data ( I only use 2 Gb out of my 20 Gb a month)

New monthly price of £21 presently £16.

I look at options and guess what, is this or leave

So much for 30 years T mobile/ EE Loyalty

I refuse to be treated like this.

Bye bye

Re: Loyalty is a dirty word

Northerner — Fri, 10 Oct 2025 18:33:27 GMT

Hi @elgammanero

If you're outside of your contract term then in accordance with EE T&C they can move you by giving 30 days notice. The same as most carriers to move people off legacy plans.

Try speaking with EE on 150 about what they can offer.

Thanks

Re: Loyalty is a dirty word

elgammanero — Fri, 10 Oct 2025 18:50:57 GMT

Thank you, I did not know that was standard practice. Obviously companies are not keen on legacy customers,

Re: Loyalty is a dirty word

Profile closed — Mon, 13 Oct 2025 18:48:01 GMT

Have you looked on PAYG plans ? Cheaper than what you're currently paying!

https://ee.co.uk/mobile/pay-as-you-go-sim-only/

Re: Loyalty is a dirty word

elgammanero — Mon, 13 Oct 2025 19:01:17 GMT

Thank you.

Re: Loyalty is a dirty word

Matt_124 — Mon, 13 Oct 2025 19:08:30 GMT

If you wish to move to PAYG, cancelling your contract and maintaining the same number, you should contact EE Customer Services on 150.

They could discuss contract offers with you on the line, but ultimately if you still want to go to PAYG they can set this up with the required 30 days notice.

Re: Loyalty is a dirty word

elgammanero — Mon, 13 Oct 2025 19:24:06 GMT

Thanks, not sure what I want to do yet,

I liked having included Roaming, unlimited

calls & text etc.

I know it's petty but I don't like being told what

to do.,

Had a similar confrontation with Lloyds last week

so I closed a 47 year old account.

Yes I'm old, petty, annoyed, & cancer survivor

Old, single, petty, cancer survivor

Re: Loyalty is a dirty word

elgammanero — Tue, 14 Oct 2025 09:40:33 GMT

WARNING possible Spammer

Just received several emails from Irene claiming to be EE support requesting a callback number.

Fortunately they went to a dummy account.

Re: Loyalty is a dirty word

Michael_D — Tue, 14 Oct 2025 09:45:02 GMT

Thanks for flagging this to us @elgammanero

We'd not send you any emails directly. If we were sending you a message through the community, it would be to your community inbox.

Can you forward the email to phishing@ee.co.uk so it can be looked into?

Michael

Re: Loyalty is a dirty word

elgammanero — Tue, 14 Oct 2025 09:50:29 GMT

Forwarded, as requested.

Re: Loyalty is a dirty word

Michael_D — Tue, 14 Oct 2025 09:51:59 GMT

Brilliant, thanks again for flagging it @elgammanero.

Michael

Re: Loyalty is a dirty word

elgammanero — Wed, 15 Oct 2025 10:29:20 GMT

I called 150, what a waste of time, get to the correct department and was offered several options all of which either increased the monthly cost or reduced the benefits.

Can't say I'm not really disappointed,

Still, I have the PAC so that's it,

Oh, thank you to the people who commented

Bye

Re: Loyalty is a dirty word

elgammanero — Wed, 15 Oct 2025 10:30:55 GMT

Yes, tried that didn't help, thanks anyway.