topic Re: Great customer service- Stirling store in General Chit Chat

Great customer service- Stirling store

Seaton16 — Tue, 07 Oct 2025 06:46:28 GMT

Just wanted to highlight an excellent service provided by Andrew (i think) at the Stirling EE store in the Thistle Centre.

Came in with and issue with my phone and he was extremely helpful and friendly, the issue was my own doing and there was plenty of humour, chat and issue was rectified within 10 minutes.

Too many complain or negative comments these days and felt it was right just add a positive note.

Thanks.

Re: Great customer service- Stirling store

Chris_S — Tue, 07 Oct 2025 10:34:02 GMT

Hi @Seaton16

Thanks for getting in touch and telling us about your experience when you spoke with Andrew in the Stirling EE store.

It's great news that Andrew managed to solve the issue so quickly, and did so with some humour.

I'd love to get some feedback sent to Andrew's manager, so I'll send you over a private message and take some details.

Chris S

Re: Great customer service- Stirling store

Chris_S — Tue, 07 Oct 2025 10:36:24 GMT

Hi @Seaton16

Thanks again for getting in touch and letting me know about your experience in the EE store.

Did you happen to get Andrew's last name by any chance?

Chris S

Re: Great customer service- Stirling store

Seaton16 — Tue, 07 Oct 2025 11:44:12 GMT

Hi Chris,

Sorry did not get his name and only guessing it was Andrew as that was the name on his tablet when he was sorting my eSIM/SIM issue. Was on 04/10/25 around 09.30 if that's any help.

Craig

Re: Great customer service- Stirling store

Alex_H — Tue, 07 Oct 2025 13:17:25 GMT

@Seaton16 Thank you, I have been able to locate Andrew and have passed on your positive words to him and his manager. Thanks again for taking the time to let us know of your positive experience.

Alex