topic Re: Phone faulty in General Chit Chat

Phone faulty

LozBG91 — Thu, 25 Sep 2025 18:26:55 GMT

Just wanted to thank zak or zach not sure how he spells it for his help with my replacement device. He dealt with my issue efficiently, he was friendly polite and talked me through every step. Thank you so much Zak really appreciate this your a credit to EE after having various phone calls and having the phone put down on my previously you restored my faith and gave amazing customer service I hope management recognise the gem they have. Thank you so much

Re: Phone faulty

Chris_S — Fri, 26 Sep 2025 08:26:12 GMT

Hi @LozBG91

Thanks for getting in touch and telling us about your experience when you spoke with Zak.

It certainly sounds like Zak deserves some recognition.

Did you get a text message after you finished your call with Zak asking you to rate your experience?

Chris S

Re: Phone faulty

LozBG91 — Fri, 26 Sep 2025 18:25:06 GMT

Hey there chris,

No I didn't but I'd be happy to leave a review

Thanks

L ******-******

[Mod Edit: please do not share personal identifiable details such as your full name, thanks.]

Sent from Outlook for Android<>

Re: Phone faulty

Chris_S — Sat, 27 Sep 2025 11:25:53 GMT

No problem at all @LozBG91

I'll send over a private message to your EE Community inbox, so keep an eye out for a new message.

Chris S