topic Awful service in General Chit Chat

Awful service

User987654321 — Sat, 27 Sep 2025 10:37:31 GMT

Awful service. Endless clicking of options and replying to texts. Cant talk to anyone. Cant email you. This must be the worst customer service ever. When I pressed some more options I was told a technical issue has a 45 minute wait to speak to someone.

Re: Awful service

Chris_B — Sat, 27 Sep 2025 10:41:44 GMT

@User987654321 there is no email option because email is too slow to deal with customer issues. if you require a tech support, then you’ll need to wait because you’re not the only one who wants tech support and if they’re dealing with other customers, they can’t just put the phone down and deal with you. You’re no more a priority than any other customer.

Re: Awful service

User987654321 — Sat, 27 Sep 2025 11:36:42 GMT

As I say, an awful service. You used to be able to call 150 and speak to someone who could resolve your question super quick.

Then you click a link but could speak to someone fairly swiftly.

Now it’s endless options, no answers and a long wait.

much worse than it used to be

Re: Awful service

Northerner — Sat, 27 Sep 2025 11:49:54 GMT

Hi @User987654321

Your view obviously but the automated service likely answers most people's issues and like it or not AI and automation is how all CS positions are going.

Is your issue is technical maybe the forum can help with or if account specific you need to speak to EE about directly.

Thanks

Re: Awful service

User987654321 — Sat, 27 Sep 2025 16:49:28 GMT

Hi, yes the issue is account specific. I’ll have to chat to someone at some point but couldn’t manage to while travelling.

I agree that AI and automation will take over many CS jobs. At the moment it means the user experience is the poorer and frustrating.

Re: Awful service

Schockwave — Sat, 27 Sep 2025 17:43:58 GMT

@User987654321 , when you ring customer service, press option 2, which should put you through to one of the guides.