topic Re: Fantastic service in General Chit Chat

Fantastic service

Roz71 — Thu, 14 Aug 2025 15:49:34 GMT

I just have to say thank you so much to Tariq and his colleagues at south wales call centre.
I am blown away by how over and above the job this staff member went.
I was struggling with lack of service and that I had 2 separate devices but couldn’t find any on system. He sent me new sims inactive and gave me his work email address so that when they came I could let him know and he would call me to get me through the process.
likewise his colleague in billing sorted my issue with patience.
thank you guys - if it wasn’t for you I would’ve left EE

Re: Fantastic service

Leanne_T — Thu, 14 Aug 2025 16:52:19 GMT

Hi there @Roz71

Thank you so much for coming to the community and leaving this lovely feedback for Tariq.

I'm really happy Tariq helped you with the new SIM cards and provided contact details so you could get everything sorted when they arrived. I am really happy you're staying with us and would love to get this feedback to Tariq's manager 🙂

If you still have the email address for Tariq, could you send me this over in a private message please? I will be able to find the right Tariq and get the feedback sent over.

Speak to you soon.

Leanne.

Re: Fantastic service

Roz71 — Sat, 16 Aug 2025 06:10:19 GMT

Sent

Re: Fantastic service

Chris_S — Sat, 16 Aug 2025 10:06:06 GMT

Thanks @Roz71

I've just replied to your private message 🙂

Chris S